Course Description

The purpose of the ODM online training course is to provide step-by-step instructions for using the ODM tool to submit online billing disputes via Remote Control. The online billing dispute form eliminates the need to submit an electronic form to wholesale.billing@qwest.com.

Approximate Length of Class

2 hours

Objectives

The ODM online training course includes information on how to complete the following tasks:

• Access ODM via the Remote Control Web Portal
  • Proper browser configuration
  • Log in to Remote Control and access ODM
• Create a new billing dispute
  • Input customer information
  • Add comments
  • Add attachments
• Filter and search for existing billing disputes
  • Add comments
  • Add attachments
  • Print billing dispute lists
  • Cancel a billing dispute
  • View billing dispute history
  • View billing dispute details

Audience

The ODM online training course is designed for Qwest Wholesale National customers.

Prerequisite Knowledge

None

If you have any questions or comments regarding these training materials, please email Wholesale Markets Training and Development at cptrain@qwest.com.

This Course Last Updated: November 19, 2004
This Page Last Updated: December 15, 2006