Course Description

This introductory, instructor-led course explains how to use Qwest's IMA Graphical User Interface (GUI) for ordering Qwest Wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system.

NOTE: This course is specifically designed for Resellers, and those CLECs that specifically order UNE-P POTS.

Course Objectives

Upon completion of this course, you will be able to:

• At an overview level of knowledge, identify the elements of the IMA system
• Identify the various methods of accessing IMA
• Practice the administrative functions utilized by the CLEC or Reseller while using the IMA system
• System Administration
• Corporate User Profiles
• Billing Account Numbers (BANs)
• Personal Profiles
• Passwords
• Practice IMA PreOrder functionality as a means of gaining knowledge of the software functionality
• Address Validation
• Reviewing CSRs
• Facility Availability
• Scheduling Appointments
• Reserving Telephone Numbers
• Service Availability
• Raw Loop Data
• Practice submitting Resale Based service requests
• Completing the LSR Order Information screen in IMA
• Accessing blank LSR forms to complete the required fields
• Saving and Restoring
• Copying and Existing LSR to Create a New LSR
• Identify the key elements of IMA Order functionality
• Completing Order Information for a New Unbundled Loop with Number Portability request
• Completing Order Information for a New Connect ADSL order
• Using the Stand Alone Listings form
• Identify the key elements of IMA Post Order Activities
• Using the Status Updates function
• Using the LSR Notice Inquiry
• Using PSON LSR Notice Inquiry
• Using the LSR Status

Prerequisites

• Basic telecommunications knowledge and/or equivalent industry
• IMA GUI
• Local Qwest 101 "Doing Business with Qwest" experience
• Unbundled Loop

Audience

The target audience for the training is:

• Resellers that submit Local Service Requests (LSRs) via the IMA GUI
• CLECs ordering UNE-P POTS, that submit Local Service requests (LSRs) via the IMA GUI

We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the Qwest Sales and Service Team.

Course Length

Course Registration

If a course is filled and registration is closed, or if the course is not currently offered, you can submit a wait list request by clicking on the link below.