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Centrex Resale
Course Description
This instructor-led course provides an overview of the Centrex
21 and Centrex Plus Resale products, as well as details the
processes for submitting a service request via IMA. The processes
covered are PreOrder, Order, Post Order, Provisioning, Billing,
and CEMR Maintenance and Repair.
Course Objectives
Upon completion of this training course, you will be able to:
- Describe the Centrex 21 and Centrex Plus resale products
and services
- Identify the unique IMA processes
- Identify the unique CEMR processes
- Identify the forms required to submit your request
- Identify the required fields on each form
- Describe the LSR System Notices
- Define the interval guidelines for Centrex
Prerequisites
Audience
The target audience for the training is primarily CLECs and External Customers,
but the training is available to anyone who would like an overview
of the subject. We believe this training will assist you in gaining
a better understanding of the product and processes, and will
allow you to be more effective in working with the Qwest Sales
and Service Team.
Course Length
This course takes 2 days to complete.
Course Registration
If a course is filled and registration is closed, or if the
course is not currently offered, you can submit a wait list
request by clicking on the link below.
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Customers with Disabilities