Qwest offers training to help you execute your business plan and to assist you in doing business with us.

Course Descriptions, Registration & Schedule

• Product
• Process
• Systems

To accommodate your schedule, we offer classes in a number of training styles:

• Instructor-Led
• Private Training
• Train-the-Trainer
• Web Based Training
• Web Based On-Line Support.

Descriptions of courses and registration information are located on the Course Catalog & Registration page, and Job aids, reference materials, and student guides are provided with courses as appropriate.

Classes are updated frequently and course schedules are subject to change. Please check the current schedule located on the Course Catalog & Registration page when you are ready to enroll.

Wait List Information: Request a Course

1. On the Course Catalog & Registration page under the Schedule and Registration column, select: Submit a Wait List Request for any courses that are not currently available.
2. Complete the form.
3. Request a city location.
4. Submit the form to Qwest.

We will contact you via email to confirm the receipt and processing of your request. If the course is offered during the next quarter, you will be informed of quarterly class postings via CLEC Notifications. You can then check the course schedule to view current course offerings.

Wait List Information: Course Filled

If a course is filled and registration is closed, you can Submit A Wait List Request.

1. Complete the form and submit it to Qwest. We will contact you to confirm receipt and processing of the request.
2. After a current enrolled student cancellation request has been processed for a class with a wait list, the Registration Coordinator will contact the first customer on the wait list, and continue through the list until finding a replacement for the cancellation, or until the wait list is exhausted.
3. We will send a class confirmation to the newly enrolled student.
4. Students unable to attend a wait-listed class will remain on the wait list for future class scheduling. If a future class is scheduled, the Registration Coordinator will contact these students and inform them of the new class offering.

Private Training

1. Qwest's private class policy includes a minimum of eight (8) students per class.
2. You are responsible for costs associated with the trainer's airfare and hotel.
3. Qwest will attempt to accommodate private class requests based on customer requirements, adherence to Qwest's private class policy, and trainer availability.
4. If you would like to request a private class, please contact your Service Manager.

Train-the-Trainer Training

1. When you register, send an additional email to cptrain@qwest.com and advise that you will attend as a trainer.
2. Upon request, Qwest will provide one master copy of the Instructor and Student Guides after you have completed the class.
3. It will be your responsibility to keep your company informed of any updates to course content and related material. Please contact cptrain@qwest.com periodically to see if courses have been updated.

Instructor-Led Training

Instructor-Led courses typically open for registration three to four weeks prior to the beginning of each class. Qwest, at its discretion, may cancel a course based on the number of attendees and the needs of the business.

Wholesale Product & Service Information

Qwest Wholesale product and service information is located on the Product & Services page.

Feedback & Contacts

We welcome your feedback. If you have any questions regarding course offerings, registration, or training schedules, please email cptrain@qwest.com.