History Log

Product Description

White Pages Directory Listings service consists of Qwest placing the names, addresses, and telephone numbers of your end-users in Qwest's listing database and providing such listings to Qwest's official directory publisher, Dex and to other white pages directory publishers for the purpose of publishing the listings in the white page directories. These listings are based upon information you provide to Qwest.

Wholesale White Pages Directory Listings service is available to the following:

• Reseller Competitive Local Exchange Carriers (CLECs)
• Facility-Based CLECs

You will receive one primary listing for each main telephone number belonging to your end-users at no charge. A courtesy yellow page appearance in the Dex^® Yellow Pages (Dex^® is the trademark of the R. H. Donnelly Company) is included with each primary business listing. Premium and Privacy Listings (e.g., additional, foreign, cross-reference, non-published, etc.) will be provided at rates identified in applicable state specific Tariffs/Catalogs/Price Lists less the applicable wholesale discount. For Centrex Plus/Centron accounts, each end-user's Primary or Main station line receives one free Listing (Universal Service Order Codes (USOCs) = JUL, JUF, or LBS). The Directory Listing Section of the various state tariff documents provide detailed descriptions of the listing service.

Your end-user listing information supplied by you to Qwest will be included in Qwest's Directory Assistance (DA) databases and will be provided to other DA providers with the exception of nonpublished telephone numbers.

End-user listings will also be made available to directory publishers and other third parties based upon the terms identified in your written authorization for the use and dissemination of such listings.

Qwest will take steps to ensure that your end-user listings information is non-discriminatory in appearance and is integrated into the appropriate white page directories. Dex , Qwest's official publisher, establishes and maintains white page directories. Directory publication decisions (e.g. which communities to include in each directory or whether to interfile or sectionalize community listings) are the responsibility of Dex .

Dex will provide your end-users with directories upon receipt of an order establishing new local exchange telephone service, during annual mass directory distributions, and upon request from you or your end-users. Dex contact information is available in the Wholesale Customer Contacts.

In order that you may ensure your end-users' listings are included accurately in Qwest's listings database, Qwest provides access to your listings information as it appears in Qwest's listings database. Providing your listing information to you gives you an opportunity to ensure your end-user listings were completed as ordered. Listing and confirmation services include:

• Directory Service Confirmation & Error Detail (DSRED) Report and Firm Order Confirmation (FOC)
• Verification Proofs
• Directory Listing Inquiry System

Availability
White Pages Directory Listings service is available throughout Qwest's 14-state local service territory. Occasionally, business rules may be slightly different for a state. Differences, where applicable, are identified in the state specific Tariffs/Catalogs/Price Lists and listings Training documents.

Not all Qwest products include White Pages Directory Listings. For information regarding whether the product you ordered includes White Pages Directory Listings, refer to Qwest Wholesale Products and Services. If the product you ordered does not include White Pages Directory Listings, you may order them on a stand alone basis as described in this document as Facility-Based Directory Listings (FBDL).

Terms and Conditions
For details and descriptions of listings options and types see the applicable Qwest retail Tariffs/Catalogs/Price Lists. All listings options and types available to Qwest retail end-users are available to CLECs.

FBDL is a product for Facility-Based CLECs who want their end-user listings on the Qwest Directory Assistance database and available to other 3rd Party DA providers and directory publishers. Specific ordering guidelines are provided in the "Ordering" Section of this document.

Dex provides white pages directory publishing schedules and deadlines upon request.

It may be necessary for Qwest to ask for a copy of your end-user's business license to validate that their name is listed correctly. The business license must be valid in the state(s) in which the end-user's listing will appear or we will not be able to accept the listing.

Listings Types Include:

• Primary or Main Listing includes the name(s), address (listed and premises address where service is located), and the telephone number of the exchange access line service for each end-user.
• Premium Listings examples include:

  Premium Listings	Description
  Additional Listing	A listing that is in addition to the primary listing provided for exchange access line service. It is provided in the same directory as the primary listing. Additional Listing – Wireless/Cellular Services: The listing format must be Straight-line Under/Indent (SLU) or caption (see listing formats below).
  Alpha Telephone Number Listing	An additional listing provided with an alphabetic translation of the end-user's telephone number in the Dex® White Pages directory. The alpha characters must translate to the numeric equivalents on the telephone key/dial pad. A numeric listing must be associated with the alpha display and must immediately follow the alpha line.
  Alternate Call Listing	Listing that refers callers to an alternate number during certain hours or on certain days, or "if no answer" is received at the main number. The alternate number may be that of a different service of the same subscriber or of a service furnished by a different subscriber. In the latter case, the subscriber desiring the Alternate Call Listing must have the consent of the other party.
  Answering Service Listing	Listing for patrons of Telephone Answering Service Bureaus or Enhanced Service Voice MailBox providers. One Answering Service Listing can be established for each patron telephone number.
  Cross Reference Listing	An additional listing by which the subscriber is commonly known or a reference to a complete or new name made obsolete by a change in a firm's name.
  Email/Uniform Resource Locator (URL) Listing Package	A listing package containing both the email and URL listings. Email and URL listings are grandparented for business subscribers only.
  Enterprise Listing	An additional listing that provides a coded number that callers use to place an automatic collect call to the listed party.
  Email Listing	Identifies the subscriber's email address on the World Wide Web. Email addresses must contain an @ sign, e.g., remekan@msn.com. Addresses will appear in the Dex® White Pages directory and on DA. Email Listings are grandparented for business subscribers only.
  Foreign Listing	An additional listing in the Dex® White Pages directory or on DA for a service area other than the one in which the primary listing appears.
  Informational Listing	Listing that provides additional material/information, that is non-promotional in nature, included with a primary, additional, or foreign listing and is beneficial to the directory user for the proper routing of calls.
  Joint User Listing (Also known as Alternate User (AU))	Listing used when a separate business (person, firm, or corporation) shares the telephone service of another subscriber. The primary subscriber is responsible for the ordering and payment of charges.
  Special Non-Published	Listing for services that are not entitled to a primary listing or not charged for a non-published primary listing. These listings do not reside in the listing databases for Dex® White Pages and Directory Assistance. They satisfy Qwest system needs for various entries and name creation.
  URL Listing	Identifies the subscriber's URL address on the Internet's World Wide Web. An example of a standard URL is: http://www.qwest.com. URL listings cannot contain an @ sign. Addresses will appear in the Dex® White Pages directory and on DA. A courtesy yellow page listing is not provided. URL Listings are only available to Residential end-users. Business end-users should contact Dex.

• Privacy Listing includes non-published and non-listed listings. Non-published listings are not included in white page directories and are not available to DA users. Non-listed listings are not included in white page directories but are included on DA service. Additional Privacy Listing options are available, (e.g., omit address, no solicitation, etc.).

Listings Formats include:

• Straight-line Listings include a name and may include a nickname, title, designation, address, and telephone number. It is considered a non-complex type of listing.
• SLU Listings have more than one listing. It is used to prevent repetition of a name. The SLU listing is always indented under a straight-line listing. It is considered a non-complex type of listing.
• Caption listings consist of a single appearance of a name, known as a caption header, under which listings of branches, departments, etc. are indented. A caption header does not include a telephone number. There is no restriction on the maximum number of indented listings allowed in a caption set. It is considered a complex type of listing.

Pricing

Rate Structure

The following information regarding Primary or Main Listings for each main telephone number applies to all basic exchange services, e.g., Resale:

• Monthly recurring charges do not apply.
• Nonrecurring charges do not apply to the initial request to establish Listings.
• Nonrecurring charges do not apply to Listings during conversion activity
• Additional information regarding Primary or Main recurring and nonrecurring charges is as follows:

The following information regarding Premium and Privacy Listings for each main telephone number applies to all basic exchange services, e.g., Resale:

• Monthly recurring charges apply.
• Nonrecurring charges apply to any request that establishes new Premium or Privacy Listings.
• Additional information regarding Premium and Privacy Listings recurring and nonrecurring charges is as follows:

Rates

Premium and Privacy Listing prices can be found in the applicable Qwest retail Tariffs/Catalogs/Price Lists. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policy
When two or more local exchange access lines are served as a hunt group, only one Primary Listing is provided.

Primary Listings are provided for Joint User Service and PBX Systems. State specific exceptions can be found in the state Tariffs/Catalogs/Price Lists.

Optional Features
Options regarding the use and dissemination of your listings to white pages directory publishers are identified in your Interconnection Agreement with Qwest. Changes to your current choice for Qwest's use and dissemination of your end-users' listings for purposes of white pages directory publishing must be in writing and delivered to your Qwest Service Manager.

Features	Benefits
Qwest automatically provides DA appearance for your end-user listings.	Ensures your end-user listings will be made available to users of Qwest DA services and the DA services of other providers who purchase the Qwest DA database for their service offerings.
Timely and accurate listing update process.	Processes have been established to ensure that your end-user listings are updated to DA on a daily basis. These processes are designed to update DA and publisher systems on a flow-through basis.
White Page (WP) and Yellow Page (YP) directory appearances are provided to end-users based upon your directives.	Allows you the flexibility of automatically selecting WP and YP services for your end-users from Qwest or negotiating your own separate agreement(s) with directory publishers and other third parties.

Integration of your end-user listings into Qwest's DA service provides universal access to your end-user listing information.

Integration of your end-user listings into telephone directories, published on behalf of Qwest, provides universal access to your end-user listing information.

Product Prerequisites
If you are a new Facility-Based CLEC or Reseller CLEC and are ready to enter the interconnection business with Qwest, view Getting Started for Facility-Based CLECs or Getting Started for Resellers. If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Product Questionnaire, you can find additional information in the Interconnection Agreement.

Qwest offers an Opportunity For Earlier Ordering (See step 7 of the Getting Started as a Facility-Based CLEC document) that may be applicable to your request. Once the Qwest Sales Executive has received the completed New Customer Questionnaire and conveyed the listing instructions to the assigned Qwest Listing Resource Services (LRS) Account Manager, you may begin submitting listing order activity.

Pre-Ordering

General pre-ordering information is located in the Pre Ordering Overview.

Listing Reconciliation (LSTR) is used for FBDL only. The LSTR process will allow you to view your end-user listings to prepare for the Ordering process.

To view end-user listing information as it appears in the listings database, access the Directory Listing Inquiry System.

Contact your Qwest Sales Executive with questions. If you do not know your Qwest Sales Executive, click here for additional information.

Ordering

FBDL is an ordering option available to Facility-Based CLECs that do not require any other products or services from Qwest. FBDL may be ordered via Interconnect Mediated Access (IMA) Graphical User Interface (GUI) Extensible Markup Language (XML) or manually by facsimile. Facility-Based CLEC's ordering via any of these methods should view the Qwest Local Service Ordering Guidelines (LSOG).

"Listings Only" is an ordering method used to make additions, deletions, or changes to directory listings after a resold or Commercial Local Exchange Services line is established. This product is ordered with a unique Purchase Order Number (PON) with the Request Type (REQTYP) = HB on the Local Service Request (LSR) Form. It is not used for Facility-Based CLECs' listings requests.

The non-billable Privacy Listings USOCs (NLE, NP3) are applied upon request if permitted by state tariff. For non-billable Privacy Listing criteria, see the applicable Qwest Retail Tariffs/Catalogs/Price Lists. If the service being provided is a Market Expansion Line (MEL) service and your end-user requests a non-published main listing, Qwest will apply the NPE USOC. Refer to Resale - Market Expansion Line^® (MEL) for specifics on ordering non-published MEL services.

To request a non-billable Privacy Listing on your end-user’s Resale or Qwest Platform Plus™ (QPPTM) account, populate the End-user’s Other Service (EOS) field on the Directory Listing (DL) LSOG (Local Service Ordering Guideline) form.

To request a non-billable Privacy Listing on your end-user’s data line, the Manual Indicator (MI) field on the Local Service Request (LSR) LSOG form must = Y and the REMARKS field must contain the following statement: "This loop will be used for data only." Note: Data only is defined as not having the capacity to be used for dual purpose service that includes voice. A dedicated printer is supported by a data only loop and it is an example of a single purpose service. FAX machines, Computer Systems, and Alarm Systems are supported by loops that capable of dual purpose service that includes voice and they are no longer included in the definition of "data only."

You may choose to order a Business Listing on your residential account. The Business Listing must be non-published.

All Privacy Listings submitted as Facility Based Directory Listings (FBDL) are billed the applicable monthly recurring rates.

If you submit a LSR with ACT = V (Conversion as Specified) to perform a complete end-user migration, the Qwest Flow Through System (FTS) will process your request and provide the end-state identified on your LSR.  FTS will retain or create all the listings on your LSR and remove any listing that is on the end-user CSR but not identified on the LSR.  This type of processing is applicable to requests involving Resale POTS, Line Splitting, Commercial Local Exchange Services POTS, and Centrex 21 products.

Additional information for Listings related to Local Number Portability (LNP), including Simple Port Requests (SPR) is provided in the Ordering Section of the LNP PCAT

General ordering activities are described in the Ordering Overview.

White Pages Directory Listings service requests are submitted using the following LSOG forms:

• LSR
• End User (EU)
• Directory Listing (DL)

Field entry requirements are described in the LSOG.

Service requests should be placed using IMA XML, IMA GUI, or faxed:

Qwest contact information is available in the Wholesale Customer Contacts.

Note: IMA FBDL is a batch update process

For manual directory listing order forms:

• Click on View Forms to select the LSR, EU, and DL forms from the view forms window.

For specific ordering information refer to the Facility-Based CLECs and Reseller/Unbundled Network CLECs Directory Listing User Document. Directory listings user information is available for Reseller CLECs and Facility-Based CLECs on the Qwest Course Catalog Web page.

Service interval guidelines are found in the Service Interval Guide (SIG).

For additional information related to USOCs and Field Identifiers (FID) refer to USOC / FID Finder.

Provisioning

Qwest does not accept future service completion dates for FBDL orders. Directory listings orders submitted by Facility-Based CLECs for FBDL should always have a designated service completion date that matches the date the order was sent to Qwest. FBDL orders are updated directly to the Qwest listing database at the close of each business day. All daily updates from the Qwest listing database are fed directly to DA and directory publishers.

Directory listings orders for Resale and Commercial Local Exchange Services products may be submitted to Qwest with a future service completion date whether the order is for listings only or includes other services.  These listings orders can be submitted to Qwest with future service completion dates because they flow through a service order processor that manages date driven activity.

A jeopardy occurs on a service request if a condition exists that threatens timely completion. Directory listings that are part of a service request jeopardy will not be established until the jeopardy is cleared. Jeopardy codes are described in the Provisioning and Installation Overview.

Listing and confirmation services include:

• DSRED Report and Firm Order Confirmation (FOC):
  • Refer to Directory Listing Providers Business Procedures and Download it.
  • Click on the page number associated with DSRED Report for Facility-Based Directory Listings in the Table of Contents to obtain this information.
    
    Facility-Based CLECs may refer to the IMA Facility Based Directory Listings Corrective Procedures and Confirmation/Error Codes for additional detailed information regarding DSRED.
• Verification Proofs:
  • Refer to Directory Listing Providers Business Procedures and Download it.
  • Click on the page number associated with Verification Proofs in the Table of Contents to obtain this information.
• Directory Listing Inquiry System - See Directory Listing Inquiry System CLEC User Guide
• Manual Listings Inquiry:
  • Refer to Directory Listing Providers Business Procedures and Download it.
  • Click on the page number associated with Listing Inquiry in the Table of Contents to obtain this information.

FOC intervals are available in the SIG.

Maintenance and Repair

If a listing appears incorrectly on DA or in a published telephone directory, you should validate the listing against your own records to determine whether the end-user information is listed as requested. Once you notify Qwest of a discrepancy, the following steps will be taken to correct listing errors:

• Non-complex Listings - Reseller/Unbundled Network CLECs:
  • If the listing appears exactly as it was ordered, you should submit a DL request to Qwest to correct it.
  • If the listing does not appear on DA or in a published directory as it was requested, you should contact Customer Service Inquiry and Education (CSIE) Center:
    • A Qwest Service Delivery Coordinator (SDC) will compare the request forms (e.g., LSR, EU, and DL) you submitted to Qwest to the listing data in the listing database.
    • If the request forms and the listing information in the listing database match, you will be advised to submit a DL request to correct the discrepancy.
    • If the information in the listing database or on the service order does not match what was submitted, Qwest will issue a correcting order.
    • If Qwest cannot retrieve the request forms, you will be contacted to obtain additional information.
  • If the listing inquiry requires further investigation, a trouble ticket will be issued and a SDC will keep you apprised of the status of the ticket until it is closed.
• Complex Listings - Reseller/Unbundled Network CLECs:
  • Qwest contact information is available in the Wholesale Customer Contacts or you can contact your Qwest LRS Manager by referring to Wholesale Customer Contacts.
• or you can contact your Qwest, LRS Manager by referring to Wholesale Customer Contacts.
• Non-Complex or Complex Listings - Facility-Based CLECs:
  • If the FBDL appears exactly as it was ordered, you should submit a DL request to Qwest to correct it.

    If the FBDL does not appear as you requested, contact the Qwest Listing Operations Center (LOC) for assistance Qwest contact information is available in the Wholesale Customer Contacts.

    Qwest will compare the information in the listing database with the request forms (e.g., LSR, EU, and DL).

  • If the listing data on the request forms does not match what is currently in the listing database, Qwest will update the listing database by correcting the listing information to match the information shown on the request forms.
  • If the listing data on the request forms matches what currently exists in the listing database, you should issue a DL request to correct the discrepancy.
• If you contact the LOC, a FBDL Listing Help Ticket will be created by an Order Specialist and you will be provided with a ticket number for each call. For additional information regarding the FBDL Listing Help Ticket Process refer to the Directory Listing Providers Business Procedures.
• Maintenance of Foreign Listings
  • Directory publication decisions (e.g. which communities to include in each directory or whether to interfile or sectionalize community listings) are the responsibility of Qwest's official directory publisher, Dex .
  • The Dex^® White Pages section of a directory may be interfiled to include multiple communities and exchanges or it may include separate sections based on the publisher's criteria (e.g. by discrete community or other relevant geographic division).
  • If Dex notifies Qwest that it intends to change the configuration or scoping of a directory, Qwest will provide you with a courtesy notification because the change may affect your end-user's requirements for Foreign Listings.

Billing

Premium and Privacy Listings for all services, excluding FBDL, are billed on a Customer Records and Information System (CRIS) end-user or your summary bill.

Billing for Premium and Privacy FBDL will reflect charges for listings retained in the Qwest listing database at the beginning of the current billing month. You will receive credit for the entire month for listings deleted from the listing database after the first business day of the previous billing month. Premium and Privacy FBDL are billed on a Qwest Local Exchange Invoicing System (LEXCIS) invoice. Billing contact information will be provided on the invoice in the event you have questions.

CRIS billing is described in Billing Information - Customer Records and Information System (CRIS).

LEXCIS billing is described in Billing Information - Local Exchange Carrier Invoice System (LEXCIS).

Training

Local Qwest 101 "Doing Business with Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

IMA "Hands On
This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system. Click here to learn more about this course and to register.

IMA Directory Listing
This course introduces the participant to the IMA functionality as well as the processes that need to be followed to establish, change and/or delete directory listing information. The participant will review the resources available to assist with Directory Listing questions and processes. A significant amount of time will be spent reviewing Qwest listing business rules and how to complete an Ordering and Billing Forum (OBF) Directory Form via IMA. Click here to learn more about this course and to register.

For additional information regarding Facility-Based and Reseller business rules for directory listings refer to the Directory Listing Providers Business Procedures.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Qwest contact information is available in the Wholesale Customer Contacts.

Your initial point of contact is your Qwest Sales Executive. If you do not know your Qwest Sales Executive, click here for additional information. Once Qwest has received your completed New Customer Questionnaire, a Qwest LRS Manager will be assigned to you. If you have a question, concern, or issue regarding your DSRED reports or listings order(s), you may call the Listings Operations Customer Service number (1-800-347-8353) for assistance. Qwest contact information is available in the Wholesale Customer Contacts.

Issues outside the provision of basic white page directory listings, such as yellow pages advertising, yellow pages listings, directory coverage, courtesy contact information in the call guide pages or access to premium customer guide pages (phone service pages), applicable listings criteria, white page enhancements, and publication schedules will be the subject of negotiations between you and directory publishers, including Dex or any other contracted official publishers. If necessary, a Qwest representative will facilitate discussion between you and Dex.

Frequently Asked Questions (FAQs)

1. How do I submit my listings to Qwest?
Qwest offers an IMA XML file transmission update process and IMA GUI ordering solutions.  Manual order submission (by facsimile) is also available and should be negotiated with your LRS Manager.

2. If I have negotiated to use the manual ordering process, what forms do I use?
You must use Qwest LSOG forms. Qwest does not accept any other version of a manual order form.

3. Which order forms do I use?
Depending on the service, you will always be required to submit a LSR, EU, and DL Form. The LSOG will aid you in identifying when to use each specific form and the rules for completing it.

4. Will I receive a Firm Order Confirmation for my listing order?
Yes, if the listing is received via an electronic format, an electronic FOC will be returned. FBDL orders submitted via IMA GUI or IMA XML will always receive the initial and subsequent DSRED Reports electronically. Orders submitted manually will receive DSRED Reports via fax.

5. Will I have an opportunity to check the listings for accuracy before directory closes?
Yes, you will receive monthly Verification Proofs containing the appearance of the listings on which there was activity during the previous month. Complete snapshots of all of your listings as they appear in the Qwest listings database are also available "On-Demand."

6. Can I list "Mr" and/or "Mrs" as part of a listed name?
No, all name(s) must have a proper first name or initial. However, Mr and Mrs can be added as Title of Address attributes.

7. Can I list a postal address as a listed address?
Yes, however, the service address is still required.

8. Where can I obtain information regarding white page directory "close" dates?
You should contact Dex or the other independent directory publisher in which you desire to have end-user listings appear.

9. Does Qwest allow listing migration on Number Portability orders?
Yes, Qwest supports migration "as is" with no changes to the listing, however, the listing must reside in the Qwest listing database.

Last Update: April 21, 2008

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