Qwest Local Services Platform® (QLSP®) - Business and Residential - V2.0
History Log
Product Description
Qwest Local Services Platform® (QLSP®) products provide local exchange telecommunications services to end-users on behalf of Competitive Local Exchange Carriers (CLECs) at competitive wholesale commercial rates. General information about QLSP can be found in Qwest Local Services Platform (QLSP) - General Information.
QLSP Business and QLSP Residential products provide Plain Old Telephone Service (POTS) to your end-users that is functionally equivalent to Qwest's retail business and residential One Measured Rate Business/One Measured Rate Residential (1MR/1MB) services. QLSP Business and QLSP Residential products are finished services requiring neither CLEC collocation nor other CLEC network involvement, and are combinations of the following network elements
- A 2-Wire Analog (Voice Grade) Unbundled Local Loop
- An Analog Line Side Port, including Local Switch Usage and any optional switch features (Local Switching Network Element), and
- Shared Transport
Availability
QLSP products are available where facilities exist throughout Qwest's 14-state local service territory.
Terms and Conditions
Line Splitting is available with QLSP Business and QLSP Residential products. Information is available in Line Splitting.
Dual Service allows an end-user that is moving within the same wire center to maintain the same telephone number for up to 30 days at both the new address and the old address. Dual Service is available where facilities permit with QLSP Business and QLSP Residential products.
Design and special circuit arrangements, e.g. Foreign Exchange (FX), Market Expansion Line (MEL), High Voltage Protection, etc. are not available with QLSP Business and QLSP Residential products.
QLSP Residential may be ordered for and provisioned only to residential end-users. The definition of residential service shall be the same as in Qwest's retail tariffs as applied to Qwest's End-user Customers. Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.
Technical Publications
Technical characteristics are described in:
Pricing
Rate Structure
Monthly Recurring Charges (MRCs) for QLSP Business and QLSP Residential products are the sum of the monthly recurring rates of the following elements:
- A 2-Wire Analog (Voice Grade) UBL, provided in the Rate Sheet or Exhibit A of the applicable ICAs in effect between Qwest and CLEC,
- The Local Switching Network Element Analog Line Side Port (including the switch port MRC plus Local Switching Minutes Of Use (MOU), provided in the QLSP Rate Sheet,
- Switch Features provided in the QLSP Rate Sheet,
- Shared Transport MOU provided in the QLSP Rate Sheet, and
- Any additional MRCs for other value-added services, such as Operator Services (OS)/Directory Assistance (DA), provided in either your ICA and/or QLSP Rate Sheets.
QLSP POTS lines identified as serving residential end-user customers will receive, on a monthly basis, the 'Residential end-user credit' provided in the QLSP Rate Sheet. Lines not specifically identified as serving residential end-user customers (by the presence of the LAWUR USOC) will not receive the credit.
NonRecurring Charges (NRCs) for QLSP Installation, Conversion, and Feature activity are provided in the QLSP Rate Sheet.
QLSP Residential and QLSP Business products include either one residential or one business directory listing (dependent on end user application and the product requested) for each main telephone number, at no charge. Premium and privacy listings are also available with QLSP services. Regardless of residential or business directory appearance, all premium and privacy listings (with the exception of residential additional listings, i.e., USOC RLT) are categorized as business for rating purposes. Information describing directory listing availability and ordering is described in White Pages Directory Listings.
Rates
MRCs and NRCs are available in the QLSP Rate Sheet of your Commercial Agreement and the Rate Sheet or Exhibit A of the applicable ICA.
Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price List.
Data services on QLSP Business and QLSP Residential lines, e.g. boradband service, must be disconnected when the voice service is disonnected.
Optional Features
A complete list of switch features that are generally compatible with each type of QLSP product, as well as descriptions, availability, pricing, and ordering information for each feature is available in the Features matrix.
Features/Benefits
| Features |
Benefits |
| Qwest's industry-leading telecommunications network and infrastructure |
Reliability: Established and highly dependable
Volume: Qwest transmits approximately 240 million calls across our network daily
Experience: An industry leader for over a century. |
| Customer Care |
Qwest's Spirit of Service™ Commitment puts customers first and ensures outstanding quality in every aspect of your service. |
| Products and Services |
QLSP is an industry leading commercial alternative that ensures continuity and certainty of availability of local voice services. |
| A Finished Service Solution |
QLSP services are provided to end-user customers on your behalf without the costs of building your own network or establishing collocation. |
| Competitive Market Based Rates |
Residential and Business end-user differentiation and split rate schedules recognizes inherent market differences. |
| Value Added Services |
Qwest AIN features, Broadband, and VMS are available with QLSP - providing you competitively priced access to products and services that your end-users want. |
| Quality Assurance |
Commercially negotiated QLSP Performance Targets provide assurance that you receive quality wholesale service. |
Applications
QLSP products provide you the opportunity to purchase the finished services that your residential and commercial end-user markets desire at competitive, commercial, market-based rates.
Implementation
Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC and Interconnection Agreement, and Commercial Agreements.
If you are an existing CLEC would like to amend your ICA and/or Customer Questionnaire, refer to Interconnection Agreement Amendments. To review and/or request preparation of a QLSP Agreement, visit Commercial Agreements.
Pre-Ordering
General pre-ordering activities are described in the Pre-Ordering Overview.
Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.
Ordering
General ordering activities are described in the Ordering Overview.
It is important to review and understand the ordering procedures described in Qwest Local Services Platform (QLSP) - General Information.
QLSP products may be ordered via new installation or converted from existing Qwest resale or other equivalent residential or business services. It is also possible to convert existing Centrex services to QLSP Business or QLSP Residential service (depending on end-user application). When you convert existing Centrex Plus or Centron® service(s) to QLSP Business or QLSP Residential, the appropriate QLSP Conversion NRC will apply. When you convert existing Centrex 21 service to QLSP Business, the QLSP Business Conversion NRC will apply.
QLSP requests should be placed using the Interconnection Mediated Access (IMA) Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.
QLS Business and QLSP Residential service requests are submitted using the following Local Service Order Guidelines (LSOG) forms:
- Local Service Request (LSR)
- End User (EU)
- Resale Service (RS)
- Directory Listings (DL), if applicable
Field entry requirements are described in the LSOG.
When converting an existing account with Qwest broadband to QLSP, follow the order requirements in Qwest Commercial Broadband Service.
Requests for multiple conversions to QLSP may be made on the same LSR, provided the request is based on the same Qwest CSR, for the same end-user, at the same location, and for the same due date.
QLSP products will be assigned a business listing unless you specify that a residential listing is necessary. Accordingly, when you submit an LSR for installation of or conversion to QLSP Residential service, you must populate the Type of Service (TOS) field on the LSR form to indicate a residential account, ex., 2AM or 2BM, for listings appearance purposes.
The following USOCs identify QLSP Business and QLSP Residential lines:
- UHR is the class of service
- U5R is the main line
- U5RAX is the additional line, per additional line
QLSP Residential lines will be identified by the presence of the USOC LAWUR in the Service & Equipment (S&E) section of the CSR. Any QLSP line without the presence of LAWUR will be classified as Business. Whether submitting an LSR for new QLSP Residential installation or conversion to QLSP Residential from some other existing service, you must include LAWUR in the FEATURE field of the Port Service form on the LSR to receive the QLSP "Residential end-user credit'.
To identify QLSP Residential on new installation LSRs and on conversion (from existing retail or resale service) LSRs, include LAWUR in the FEATURE field of the Port Service form as indicated in the table below:
| LSR Form Field |
Valid Entry |
| REQTYP |
MB |
| ACT |
V, Z or N |
| TOS |
Value of 1st Character in TOS must be 2 |
| PS Form Field |
Valid Entry |
| FA |
N |
| FEATURE |
LAWUR |
| DL Form Field (if Required) |
Valid Entry |
| TOA |
R |
Provisioning and Installation
General provisioning and installation activities are described in the Provisioning and Installation Overview.
Some products or features require the addition of a Line Class Code (LCC) to provision the service in the Qwest switch. When a LCC is required, the CLEC is not responsible for providing it on the LSR; Qwest adds it to the service order.
In some cases, several products associated with a single line may each require a LCC. Only one LCC may be used on a line. Therefore, in these situations, Qwest will assign a single LCC that provides the function for multiple products.
Qwest enters the LCC on the service order following each line USOC to be equipped with the product or feature, as in the following example:
For information on the LCCs used in provisioning QLSP service, refer to the LCC Job Aid. The LCC Job Aid is provided as an informational tool and should not be used by the CLEC when submitting an LSR.
Maintenance and Repair
General maintenance and repair activities are described in the Maintenance and Repair Overview.
Billing
Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).
Training
Qwest has developed and provides an array of training courses that our QLSP customers will find beneficial. The following courses are especially recommended:
- Local Qwest 101: "Doing Business with Qwest"
- Interconnect Mediated Access (IMA) Directory Listing
- IMA "Hands On"
- POTS Product Overview
View these and additional Qwest courses by clicking on Course Catalog.
Contacts
Qwest contact information is located in the Wholesale Customer Contacts.
Frequently Asked Questions (FAQs)
1. Is QLSP usage sensitive?
Shared Transport MOU and Local Switching MOU are applicable on originating local calls.
2. May I convert existing Qwest business lines to QLSP?
You may order new QLSP lines or convert existing retail and/or resale business (1FB/1MB) lines to QLSP Business.
3. How do I submit local service requests?
QLSP orders may be placed using the IMA GUI, the IMA XML or by submitting the completed LSOG forms to Qwest via facsimile at (888) 796-9089.
4. Is the Toll Restriction USOC RTVXF convertible?
Yes. The Toll Restriction USOC (RTVXF) has been grandfathered, but when appears on an existing service that you are converting to QLSP, the feature may be maintained on the new service. For new orders you will use the USOCs in the Long Distance Restriction feature PCAT. A link to this document is available in the Features Matrix download found under the Optional Features section of Qwest Local Services Platform (QLSP) - General Information.
Last Update:
April 21, 2008
Qwest Local Services Platform, QLSP, Qwest Platform Plus, QPP, Spirit of Service and Centron are Registered Trademarks of Qwest Communications International Inc.
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