Qwest Integrated Management is a comprehensive, integrated package of products and services for building and managing networks. It includes 24x7x365 monitoring of equipment and transport links, complete fault and performance management, complete network analysis, configuration backup, online reports and total customer agency. The central part of this service is in-band monitoring/management tools that allow you to continuously monitor and manage network performance. It has one of the broadest and deepest portfolios of devices certified for management in the industry, and all devices undergo a thorough certification process.

Features

Integrated Management - Select

• Network profiling
  
• Continuous network monitoring
  
• Network analysis and performance management
  
• Fault management and escalation
  
• Configuration management
  
• Online reporting

Integrated Management - Comprehensive

Includes all of the features of Integrated Management–Select, plus:

• 24x7x365 troubleshooting of non-Qwest transport
  
• Total customer agency

Integrated Management - IPSec Tunnel Management (individual case basis only)

Includes all the features of Integrated Management–Comprehensive, plus:

• Management of site-to-site IPSec virtual private network (VPN) connectivity

Qwest Integrated Management Benefits

• Allows you to allocate your resources to running crucial areas of your business while Qwest manages the day-to-day tasks of maintaining a data network
• Provides you with cost, personnel and resource advantages as an out-tasked service
  
• Provider-independent - Integrated Management engineers will be your single point of contact for isolating and resolving network issues

How it works

• Network profiling—Qwest creates a network inventory database and a topology drawing that is available online and updated each time there is a change in the network.
  
• Continuous network monitoring—Qwest monitors your networks 24/7 to ensure optimum performance and detect, isolate and repair faults.
  
• Performance management—Qwest ensures the devices are performing at a level that meets or exceeds your needs.
  
• Fault management and escalation—Qwest analyzes activities to isolate and correct unusual operational behaviors.
  
• Configuration management—Qwest manages configuration faults, ensures configuration integrity and changes configurations as needed.
  
• Online reporting—Qwest provides a full suite of reporting capabilities.
  
• Total customer agency—Qwest Integrated Management-Comprehensive acts as the customer’s single, expert agent in managing the resolution of all service and transport faults.
  
• Configuration build (optional)—Qwest provides configuration implementation service.
  
• IPsec tunnel management (optional)—Qwest offers a site-to-site premises-based (CPE-based) IP VPN management bundle for site-to-site WAN applications.

Why buy from Qwest?

• Qwest network operations center (NOC) is your true single point of contact.
  
• Qwest has deep competencies monitoring, maintaining and troubleshooting networks.
  
• Qwest provides integrated ordering, invoicing, customer care and NOC support.
  
• Using Qwest, you can focus your personnel and financial resources on running your business rather than running your network.
  
• Qwest provides a reliable, robust and complete managed service solution, sized and configured to meet your business needs and sharpen your competitive edge.
  
• Qwest allows you to potentially lower operational, management and connection costs.

How to Get Started

For more information on Wholesale Integrated Management, please contact your Qwest Sales Representative.

Qwest Integrated Management is available to business customers throughout the U.S. and internationally. Minimum one year term of commitment required. Early termination fee may apply. Price varies depending on plan selected and number of devices covered. Listed prices do not include taxes, surcharges and other fees. Copyright © 2007 Qwest. All rights reserved.