History Log

Description

Various Qwest Wholesale Organizations support your service delivery efforts. Refer to individual Qwest Wholesale Products and Services for specific details or contact your Qwest Account Team/Sale Executive or Service Manager for additional information. You may also send questions, comments or requests directly to Qwest via email.

Doing Business with Qwest

Qwest provides step by step instructions and a checklist to guide you as you establish your relationship with Qwest. To work through this process with a Qwest representative, contact the Manager - Interconnection Agreements by email, by telephone at 303-965-3029, or by fax at 303-896-7077 to begin negotiations.

If you are an Interexchange Carrier (IXC), Internet & Data (ISP) or Wireless Service Provider (WSP) and have questions regarding your contract with Qwest, contact your Qwest Account Team/Sale Executive or Service Manager for more information.

Account Team / Sales Executives and Service Managers

Your Qwest Account Team will be your first point of contact to begin conducting business with Qwest. Click here to view the Account Team / Sales Executives and Service Managers Roles and Responsibilities. For UNE-P products, sales and service support will be handled by your Service Manager. If you do not know your assigned Qwest Sales Executive or Service Manager, use the Qwest Wholesale Information Tool (QWIT) to locate the Qwest Sales Executive or Service Manager assigned to your company. If you do not find your Qwest Sales Executive or Service Manager, contact our Sales Operations at 206-345-5272 or 206-346-9855 for assistance.

Availability

Interexchange Carrier services are available where facilities exist throughout Qwest's 14-state local service territory.

Pricing

Tariffs, Regulations and Policies

Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Implementation

Pre-Ordering

Pre-ordering functionality may very depending on the product requested, see individual Local Interexchange Access Solutions products and service for details.

See Contact section for Interexchange Customer Contact pre-ordering information.

Ordering

Pre-ordering functionality may very depending on the product requested, see individual Local Interexchange Access Solutions products and service for details.

See Contact section for Interexchange Customer Contact pre-ordering information.

Provisioning and Installation

Firm Order Confirmation (FOC) intervals are found in the Service Interval Guide (SIG).

See Contact section for Interexchange Customer Contact pre-ordering information.

Maintenance and Repair

Maintenance and repair problems are reported to the Qwest Customer Service Center 1-800-954-1211. If your end-users experience problems with their local circuits or services, provisioned with Qwest provided products and services, their first point of contact is you, their service provider. You or your end-user must isolate the trouble and verify it is not the customer-owned equipment or cable before calling.

Escalations

You may initiate an escalation of your service request at any time during the ordering or repair process by calling the appropriate center. Refer to our Interexchange Access Expedites & Escalations Overview to review our escalation process.

Billing

Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Integrated Access Billing System (IABS) billing is described in Billing Information - Integrated Access Billing System (IABS™).

See Contact section for Wireless Customer Contact billing information.

Training

Local Qwest 101 "Doing Business With Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Provisioning Expedites and Escalations Contact List:

Access Service Requests (ASRs):

Center	Contacts	Fax
Delayed Orders	800 244-1271	515-286-6160
Provisioning	800 244-1271	515-286-6160

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback.

Last Update: June 13, 2007