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A | B
| C | D
| E | F
| G | H
| I | J
| K | L
| M | N
| O | P
| Q | R
| S | T
| U | V
| W | X | Y | Z
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| 911 |
Emergency short cut dialing used to contact
police departments for dispatch of officers, fire fighters
or ambulances. The system identifies the caller’s
location and other pertinent information to dispatch accurately. |
| |
| Abbreviated Dialing |
A feature that permits the calling party
to dial a destination telephone number in fewer than normal
digits. Speed dialing is an example. |
| |
|
| Access Charge |
A regulated charge billed to either end
users or Carriers as compensation to the local telephone
company for the origination and termination of line(s.) |
| |
|
| Access Code |
A five- or seven-digit code that, when
dialed, gives access to a desired network. |
| |
|
| Access Line |
The portion of a leased telephone line
between the end user's location and the Central Office.
The circuit used to enter the telecommunications network. |
| |
|
| Access Tandem |
The switching system that provides distribution
for originating or terminating traffic between End Offices
and the Interexchange Carrier’s Point-of-Termination.
An Access Tandem is also used to distribute originating
or terminating traffic between a CLEC end office and an
intraLATA toll point or an Interexchange Carrier’s
Point of Termination. |
| |
|
| ACNA |
(Access Customer Name Abbreviation) A three-digit
alpha code assigned by Telcordia Technologies to identify
carriers for billing purposes. |
| |
|
| ADN |
(Advanced Digital Network Service) A digital
private line service that transmits voice, data, video
and other digital signals. |
| |
|
| ADSL |
Asymmetrical Digital Subscriber Loop |
| |
|
| ADSR |
(Administration of Designed Services Review) |
| |
|
| AEC |
(Alternate Exchange Carrier) See definition
for CLEC. |
| |
|
| Agent |
A person or company that acts on behalf
of another. Typically individuals or companies that market
the services of a carrier or equipment provider as if
they were an employee of the carrier or provider. |
| |
|
| Aggregator |
An independent entity that brings several
subscribers together to form a group that can obtain long-distance
services at reduced rates. The Interexchange carrier bills
subscribers. The aggregator only provides the initial
plan set-up. |
| |
|
| AIOD |
(Automatic Identified Outward Dialing)
An option on a PBX that specifies the extension number
instead of the PBX number on outward calls. Used for internal
billing. |
| |
|
| Alternate Access |
A form of local access where the provider
is not the local exchange carrier, i.e., Qwest, but a
company authorized to provide local access. |
| |
|
| AMA |
Automatic Message Accounting |
| |
|
| ANI |
(Automatic Number Identification) The number
associated with the telephone station from which switched
calls are originated or terminated. |
| |
|
| ANSI |
(American National Standards Institute)
A United States-based organization which develops standards
and defines interfaces for telecommunications. |
| |
|
| Answer Supervision |
An off-hook signal sent back to an originating
end when the called station answers. |
| |
|
| AOCN |
Administrative Operating Company Number |
| |
|
| APOT |
The Alternate Point of Termination (APOT)
form identifies specific collocation terminations at the
ICDF frame where the CLEC "UNE termination cables" are
terminated. These terminations are used for the purpose
of ordering UNEs, Ancillary Services, or Finished Services.
|
| |
|
| APP |
(Application Date) The date a customer
provides Qwest a firm commitment and sufficient information
for a service order to be issued. If an order is received
prior to 3:00 p.m., that day is considered the APP date,
otherwise the next business day becomes the application
date. |
| |
|
| AQCB |
(Automated Quote Contract Billing) System
used to price non-tariffed products and services. |
| |
|
| ARD |
(Automatic Ring Down) Private line connecting
a station instrument in one location with a station instrument
in another location. When station one is off hook, station
two rings. Also called "hot line". |
| |
|
| AS-LS |
(Answer Supervision - Line Side) is a battery
reversal method which provides on hook/off hook signaling. |
| |
|
| ASR |
(Access Service Request) The appropriate
form to issue when ordering Access and Local Network Interconnection
Services. ASRs are sent via mail or through Qwest's EXACT-PC
system. |
| |
|
| Asynchronous |
Form of concurrent input and output communication
transmission with no timing relationship between two signals. |
| |
|
| AT |
Access Tandem |
| |
|
| ATIS |
Alliance for Telecommunications Industry
Solutions |
| |
|
| ATM |
(Asynchronous Transfer Mode Switching)
The switching that creates the capability for a network
insensitive to demands for variable bandwidth. |
| |
| BAA |
(Blanket Authorization Agreement) Signed
by interconnectors guaranteeing that they have authority
of the end user customer to request CPNI and place service
orders on the customer’s behalf. |
| |
|
| Backbone |
Network of broadband connection between
switches. |
| |
|
| BAF |
Bellcore (Now Telcordia Technologies) AMA
Format |
| |
|
| BAN |
(Billing Account Number) Used by telephone
companies to designate a billing account, i.e., a customer
or customer location that receives a bill. One customer
may have multiple BANs. |
| |
|
| Bandwidth |
A measure of the communication capacity
or data transmission rate of a circuit. The total frequency
spectrum in hertz (cycles per second) that is available
to a channel, or the amount of data that can be carried
in bps (bits per second) by a channel. |
| |
|
| Basic PAL (BPAL) |
A Public Access Line to be used with 'Smart'
equipment. |
| |
|
| Baud Rate |
The speed at which a modem sends and receives
data, e.g., 2400 bps, 9600 bps. One baud is roughly equivalent
to one bit per second. |
| |
|
| BBS |
(Bulletin Board System) A computer system
that is accessible by other computer users to leave messages,
or retrieve or leave files. A bulletin board service is
a forum for users to browse and exchange information or
files. |
| |
|
| BFR |
(Bona Fide Request) Submitted CLECs with
an interconnection, or pending, agreement with Qwest for
non-tariffed, non-negotiated, non-mandated services, including
operations standards. |
| |
|
| BHMC |
(Busy Hour Minutes of Capacity) For Switched
Access Service-Feature Groups B and D, this term refers
to the maximum amount of access minutes an Interconnector
or Interexchange Carrier expects to be handled in an End-Office
switch at peak activity during any hour between 8 a.m.
and 11 p.m. |
| |
|
| Bit |
The smallest amount of information that
can be transmitted. In binary digital transmission, a
bit has one of two values: 0 or 1. A combination of bits
can indicate an alphabetic character, number or perform
a signaling switching or other function. |
| |
|
| Blanket Letter of Agency |
(BLOA) A legally binding agreement assuring
Qwest that a Payphone Service Provider will be responsible
for billing on all orders placed by them on behalf of
the site. |
| |
|
| Blocking |
The inability of the calling party to be
connected to the called party because either all permitted
trunk paths are busy, or a path between a given inlet
and any permitted free outlet of the switching network
of a switching system is unavailable. |
| |
|
| BOC |
(Business Office Code) Western region FID
that carries a three character alphanumeric code identifying
the Qwest business that handles the customer’s service.
Also, Bell Operating Company. |
| |
|
| BOSS |
(Billing and Order Support System) A Qwest
database containing customer records and billing information.
Used only in the Central and Eastern regions. |
| |
|
| bps |
(Bits Per Second) when seen in lower case,
signifies bits per second. BPS in uppercase indicates
8 bit (bytes per second. |
| |
|
| BRIDS |
Bellcore (Now Telcordia Technologies) Rating
Input Database System |
| |
|
| Broadband |
High capacity communication path with transmission
speed greater than 1.544 Mbps. |
| |
|
| Browser |
Software used to access the web network,
e.g., Netscape. |
| |
|
| BSA |
(Basic Service Arrangements) The underlying
connections to and through Qwest's network. Under Open
Network Architecture, BSAs should be considered the fundamental
connection to the network. |
| |
|
| BSE |
(Basic Service Elements) In Open Network
Architecture, BSEs are functions of the switched network
that are available through Qwest and competitors on like
terms. A BSE normally consists of an access link element,
a features/functions element, or a transport and usage
element that connects Enhanced Service Providers to their
customers. |
| |
|
| BTN |
(Billing telephone number) The billing
phone number associated with a working phone number. |
| |
|
| Busy Hour |
A consecutive 60-minute interval with the
highest levels of measurement or derived load used in
traffic engineering. |
| |
|
| Byte |
The number of bits used to represent a
character. For personal computers a byte is usually 8
bits. |
| |
| CAC |
(Carrier Access Code) The sequence an end
user dials to obtain access to the switched services of
an Interexchange Carrier. |
| |
|
| CAD |
(Computer-Aided Design) A computer application
using software and high-resolution graphics for drafting,
design and other similar engineering functions. |
| |
|
| CAM |
(Computer Aided Manufacturing) Computer
controlled manufacturing. |
| |
|
| CAMA |
(Centralized Automatic Message Accounting)
An arrangement that provides for the recording of detailed
billing information at a centralized location other than
an End Office, usually a tandem. |
| |
|
| CAMA-ONI |
(Central Automatic Message Accounting-Operator
Number Identification) An operator located at a position
that is connected temporarily on a customer-dialed station-to-station
call. |
| |
|
| CAP |
(Competitive Access Provider Capacity)
The highest possible reliable transmission speed that
can be carried on a channel, circuit or piece of equipment. |
| |
|
| CARE/ISI |
(Customer Account Record Exchange/Industry
Standard Interface) National guidelines for the formats
and language used in mechanized exchanges of Equal Access-related
information between Interexchange Carriers and telephone
companies. |
| |
|
| CAROT |
(Centralized Automatic Reporting on Trunks)
A mechanized system for testing of trunks to ensure that
trunks are accessible to traffic, function properly during
call setup and termination, and provide a proper transmission
path during a call. |
| |
|
| Carrier |
A telecommunications company providing
either local exchange service, interLATA service, or both. |
| |
|
| CARS |
(Customer Account Retrieval System) A Qwest
Western region database for customer record and billing
information. |
| |
|
| CCC |
Clear Channel Capability |
| |
|
| CCS |
(Common Channel Signaling)A signaling method
in which a single channel conveys, by means of labeled
messages, signaling information relating to a multiplicity
of circuits or calls and other information, such as that
used for network management. CCS is defined as a private
network for transporting signaling messages. The primary
components of the network are Signaling Transfer Points
(STP) and data links. The two basic types of CCS signaling
are trunk signaling, used for call set-up, and direct
signaling; used to send queries and receive information
from a database. |
| |
|
| CD |
(Completion Date) The date a service order
is completed and released to the billing systems. |
| |
|
| CDLR |
(Confirming Design Layout Report) This
date is optional for the customer to confirm or not to
confirm the DLR. |
| |
|
| Central Office (C.O.) |
Qwest's primary point to connect customers
to the network. These highly secure buildings contain
computerized network switching equipment. |
| |
|
| CFA |
(Carrier Facility Assignment) An identifier
for the Telco network point where an Inter Exchange Carrier
connects. |
| |
|
| CFN |
(Call Forward Number) Identifies the telephone
number to which another telephone number is routed when
call forwarding is activated. |
| |
|
| Channel |
A telecommunications path of a specific
capacity and speed between two locations in a network. |
| |
|
| Channel Bank |
Channel terminal equipment used for combining
(multiplexing) channels on a frequency-division or time-division
basis. |
| |
|
| CIC |
(Carrier Identification Code) The four-digit
number that uniquely identifies an Interconnector or Interexchange
Carrier. The Carrier Identification Code is indicated
by XXXX in the Carrier Access Code. In Feature Group B,
the last four digits (950-XXXX) are used to identify the
Interexchange Carrier. With Feature Group D, it is also
used to presubscribe end users to a specific Interexchange
Carrier. |
| |
|
| Circuit |
A transmission line connecting two or more
electronic devices. |
| |
|
| Class of Service |
The billing structure, screening, &
type of line. |
| |
|
| CLEC |
(Competitive Local Exchange Carrier) A
telecommunications company, certified by a state utilities
commission, that provides local exchange service within
a Qwest local exchange and its associated local calling
area. |
| |
|
| CLLI |
(Common Language Location Identifier) An
11-digit code that Qwest assigns to a Carrier’s location
to designate the central office or area served by a central
office. Characters 5 & 6 are the state code, 7 &
8 are the central office name and 9 through 11 specify
equipment type. |
| |
|
| CLONES |
Central Location On-Line Entry System |
| |
|
| CMDS |
Centralized Message Data System. A system
used to distribute Exchange Message Record (EMR) formatted
billing data between the recording/rating company and
the billing company when the companies are not located
in the same Qwest Geographic Specific Region. Data includes
third number, collect and calling card. |
| |
|
| CMRS |
Commercial Mobile Radio Service |
| |
|
| CNAM |
Caller ID With Name |
| |
|
| COCOT |
Customer Owned Coin Operated Telephone
(See COPT). |
| |
|
| CLEC |
A telecommunications company, certified
by a state utilities commission, that provides local exchange
service within a Qwest local exchange and its associated
local calling area. |
| |
|
| COPT |
(Customer-Owned Pay Telephones) Pay telephones
that customers own outright rather than leasing through
Qwest or another company. Qwest can provide access to
the public switched network for Customer-Owned Pay Telephones. |
| |
|
| Country Code |
Two or three digit codes used for international
calls outside the North American Numbering Plan area codes. |
| |
|
| CPCN |
(Certificate of Public Convenience and
Necessity) A document that registers a company as Carrier
with public utility and corporation commissions. |
| |
|
| CPE |
(Customer Premises Equipment) Equipment
that is housed at the end user's location and interfaces
with the telephone network. |
| |
|
| CPNI |
(Customer Proprietary Network Information)
Information pertaining to a customer's selected service
arrangements with Qwest or other BOC. This information
is only available to competitors when written authorization
from the customer is provided. |
| |
|
| CRIS |
(Customer Records Information System) A
department and system within Qwest that records and bills
exchange calls placed over the network. |
| |
|
| Critical Dates |
See acronyms for specific dates. |
| |
|
| CRO |
(Complete with Related Order) FID used
on service orders identify 2 or more orders are dependent
upon each other for proper completion. Orders must be
completed together. |
| |
|
| CSB |
(Carrier Service Bureau) A separate group
within Qwest that handles Equal Access requests. The Carrier
Service Bureau also handles ballot scheduling and validation
of Equal Access input and maintenance. |
| |
|
| CSE |
Custom Solutions Engineering. Carrier/Wholesale
organization responsible for pre-sale engineering. |
| |
|
| CS&I |
Formerly the System Design Center. Includes
the CSI group Custom Solutions and Implementation and
CSE group Custom Solutions Engineering (See CSI and CSE
definitions). |
| |
|
| CSI |
Custom Solutions Implementation. The Carrier/Wholesale
organization responsible for program and project management.
|
| |
|
| CSR |
(Customer Service Record) A detail of a
customer’s communications services including listing
information, service and equipment, billing etc. |
| |
|
| CSU/DSU |
(Channel Service Unit/Data Service Unit)
Customer premises equipment that provides basic digital
transmission at various speeds. |
| |
|
| Cut Through Dialing |
10 + CIC + telephone number followed by
an authorization code for IntraLATA calls. |
| |
| D-4 Channel Bank |
A digital multiplexer used to convert 24
voice grade analog or data channels into DS1. |
| |
|
| Database |
A collection of information on a computer.
Often provides varying levels of information accessible
by certain keys or menu selections. |
| |
|
| Db |
(Decibel) A unit of power (sound, optical
or electrical) increase or decrease that is proportional
to the exponential increase or decrease of power. |
| |
|
| DCR |
(Disconnect Reason) FID used on D orders
that identifies the reason why service was disconnected. |
| |
|
| DCS |
(Digital Cross-Connect System) A processor-driven
device that is used as an alternative means of hubbing
(Advanced Digital Network applications only). |
| |
|
| DD |
(Due Date) The date on which service is
made available to the customer. |
| |
|
| DDD |
(Direct Distance Dialing) Any switched
telecommunication service that permits long distance calls
to be placed without operator assistance. |
| |
|
| Dedicated Line |
A non-switched channel or private line. |
| |
|
| DLEC |
Data Local Exchange Carrier |
| |
|
| Demarc |
(Demarcation Point) The point, jack or
cross connect panel, at which ownership or responsibility
for operating and maintaining facilities passes from one
party to another. |
| |
|
| Dial Around Compensation |
'Dial Around' is a method used by end users
to purposely bypass a PSP's local or long distance carrier
services by dialing, for example, 1010XXX1+ or 1-800 numbers.
To compensate PSPs for this revenue loss, the FCC has
mandated per call compensation to be paid by carriers
to PSPs via the National Payphone Clearinghouse. PSD transmission
is required. |
| |
|
| DID |
(Direct Inward Dialing) A Centrex or PBX
optional feature that permits outside callers to dial
an internal station without operator assistance. |
| |
|
| DLR |
(Design Layout Record) The layout for the
local portion of a circuit at a particular location. |
| |
|
| DLRD |
(Design and Layout Report Date) The date
the Designed Layout Report (DLR) is sent to the customer. |
| |
|
| Download |
Process of transferring information from
one computer to another. |
| |
|
| DS0 |
Digital Service, Level 0 (64,000 bps) |
| |
|
| DS1 |
Digital Service, Level 1 (1.544 Mbps US
or 2.048 International) Each DS1 Contains 24 DS0's |
| |
|
| DS3 |
Digital Service, Level 3. Each DS3 is comprised
of 28 DS1 Channels |
| |
|
| DSX |
Digital System Cross-connect frame |
| |
|
| DSX-1 |
Digital Signal Cross-connect level 1 determines
how DS1 lines will be cross connected |
| |
|
| DSX-3 |
Digital Signal Cross-connect level 3 determines
how DS3 lines will be cross connected |
| |
|
| 'Dumb' Set |
This CPE device, or 'basic' set, has limited
or no processing or programming capabilities. Screening,
power, & other functions are received from the network
Smart PAL (S-PAL). |
| |
|
| DVA |
(Designed Verified and Assigned) The date
the design is verified as complete. |
| |
| EAS |
Extended Area Service |
| |
|
| EDI |
(Electronic Data Interchange) Industry
standard for direct computer to computer exchange. |
| |
|
| Email |
Generic term for electronic mail service. |
| |
|
| EMR/EMI |
(Expanded Message Record/Exchange Message
Interface) Telcordia Technologie's standard format for
the collection and recording of call data. |
| |
|
| End Office |
A Central Office that serves a Carrier’s
end users and where the first point of switching will
occur. |
| |
|
| Enhanced Services |
Services using network facilities and computer
processing that: act on the format, content, code, protocol
or similar aspects of transmittal information; provide
additional or restricted information or. involve subscriber
interaction with stored data. |
| |
|
| Equal Access |
The name used to describe the process of
providing all end users with ease of access to the long-distance
network using the Carrier of their choice. |
| |
|
| Error Image |
(Western Region only) Term used for a service
order error, which prevents a completed order from posting
in CRIS. Must be cleared before order can bill. |
| |
|
| Ethernet |
A LAN and data link protocol based on a
packet frame. Normally operating at 10Mbps, multiple devices
can share access. |
| |
|
| EUC |
(End User Customer) Used to describe the
recipient of services provided by Qwest or its competitors.
Often referred to as "customer". |
| |
|
| EXACT-PC |
(Exchange Access Control and Tracking System
for Personal Computers) Bellcore's user-friendly software
program that permits direct input of access service orders
to Qwest's computer system. |
| |
|
| Expedite |
The acceleration of a processing procedure,
e.g., due date, that is different from the norm. |
| |
| Facility Check |
System which identifies if Qwest has necessary
cabling, wiring and central office equipment available
to provide service to a specific address. |
| |
|
| FAQ |
(Frequently Asked Question) Files that
answer commonly asked questions Internet-related topics. |
| |
|
| FBC |
(Facility Based Carrier) A carrier that
uses its own facilities to provide service. |
| |
|
| FCC |
(Federal Communications Commission) The
federal agency responsible for establishing rules, laws
and mandates which must be followed by regulated telecommunications
companies. |
| |
|
| FCD |
(Frame Continuity Date) The date all preservice
tests are performed, including stress tests. This ensures
verification that all central office work was completed
successfully. |
| |
|
| FDD |
(Frame Due Date) Provides a specific date
for RCMAC to program. |
| |
|
| FG-A |
(Feature Group A) One dial-up network circuit
via 2-wire connection. |
| |
|
| FG-B |
(Feature Group B) One dial up network circuit
via 4-wire connection. Providing the caller's phone number
is an optional feature. |
| |
|
| FG-D |
(Feature Group D) One 1 + network circuit
via 4-wire connection. Provides the caller's phone number
for billing. |
| |
|
| FID |
(Field Identifier) Used to identify a variety
of service order components necessary for orders to flow
through various systems and be worked correctly. |
| |
|
| File Server |
A computer running processes to provide
files for remote user systems. |
| |
|
| Flex ANI |
The software used to deploy & transmit
PSDs. |
| |
|
| FOC |
(Firm Order Confirmation) The date confirmation
of the Interexchange Carrier’s firm order request
is provided to the customer. It provides the schedule
of dates committed to by Qwest for the provisioning of
the service requested. The FOC interval starts on the
date when a complete and accurate Access Service Request
(ASR) is received. |
| |
|
| Foreign Exchange Service |
Refers to telephone exchange service furnished
to a customer through a Central Office of an exchange
other than the exchange in which the customer is physically
located. |
| |
|
| FOT |
(Fiber Optic Terminal) Connects optical
fiber to copper wire. |
| |
|
| Frame Relay |
Closed-community, private fast-packet data
service, targeted at the high-performance information
needs of business customers. Operates at T-1 or subrate
access service levels. |
| |
|
| Full Duplex |
Simultaneous two-way communication path. |
| |
|
| FX |
(Foreign Exchange) A telephone service
that operates as though it is a local switched line rather
than one provided by a distant central office. |
| |
| GTT |
Global Title Translation is a process that
allows dialed digits to be translated into a network node
address and an application address. The process is performed
in the SS7 network by the STP. |
| |
|
| Gopher |
Internet browsing and searching database
available to the public. |
| |
| Hertz |
(Hz) A measurement of electromagnetic waveform
energy. The number of cycles, or complete waves, that
pass a reference point per second, where one hertz equals
one cycle per second. |
| |
|
| HICAP |
(High-Capacity Service) Qwest's dedicated
transport service designed to send large volumes of voice
and/or data at 1.544 megabits per second or higher. |
| |
|
| Home Page |
The first screen page a user sees when
visiting a World Wide Web site. |
| |
|
| Host |
A computer connected directly to the Internet;
a service provider's computer |
| |
|
| Hub |
A designated Wire Center at which bridging,
multiplexing or connections to other services are performed. |
| |
|
| Hyperlink |
Internet term for a word, group of words
or graphic that a user clicks a mouse button on. The user
is taken to a related piece of information on the network. |
| |
|
| Hypertext |
A system in which documents contain links
that allow readers to move between areas of documents,
following subjects in a variety of paths. |
| |
|
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