History Log

Description

Qwest offers various ordering methods to submit service requests for your Unbundled Network Elements (UNEs), Resale, Interconnection, commercial local exchange services products, e.g. Qwest Local Service Platform™ (QLSP™) and Qwest Platform Plus™ (QPP™) and services with functions that include, but are not limited to, the following:

• Submitting service requests electronically or manually
• Preparing a service request
• Requesting Design Layout Records (DLR)
• Relating service requests and managed projects
• Submitting a service request
• Editing errors and rejections
• Issuing supplements and/or cancels
• Acknowledging receipt of your service request
• Monitoring the status of your service request

The matrix below groups Qwest Wholesale Products and Services by the various forms used to submit service requests. Since Ordering functions vary by individual product and service, refer to specific documentation in the Wholesale Products and Services Web pages.

Qwest's Wholesale Products and Services Submitted on Local Service Ordering Guidelines (LSOG) forms

Centrex and Centrex 21 Digital Subscriber Line (DSL) see Qwest DSL Resale Directory Listings Integrated Services Digital Network (ISDN)- Basic Rate Interface (BRI) Loop Splitting (Unbundled Loop sharing) Network Interface Device (NID) Interim Number Portability (INP)/ Local Number Portability (LNP) Resale Centrex and Centrex 21 Qwest DSL Resale QPP/QLSP POTS QPP/QLSP ISDN BRI QPP/QLSP PBX QPP/QLSP with Line Splitting QPP/QLSP Centrex and Centrex 21 QPP/QLSP PAL Resale Designed Trunks (Exception: Direct Inward Dialing (DID) one-way incoming trunk) Resale DID In Only Trunks Resale Digital Switched Services (DSS) Resale Frame Relay Resale ISDN-BRI Resale Public Access Line (PAL) Resale Private Branch Exchange (PBX) for Plain Old Telephone Service (POTS) - Non-Designed trunks Resale POTS Resale Private Line Resale Single Line see Resale ISDN-BRI Shared Distribution Loop Shared Interoffice Transport Shared Loop (Line Sharing) Unbundled DID/ PBX/ Direct Outward Dialing (DOD) Facility/ Trunk Member

Unbundled ISDN- Primary Rate Interface (PRI) DID/ PBX/ DOD Facility/ Trunk Member Unbundled Switch Trunk-side Facilities Unbundled Switching Line/ Trunk-side Facilities Unbundled Digital Line-side Switch Port (DLSP)- BRI ISDN Capable Unbundled Distribution Loop Unbundled Distribution Loop with INP/ LNP Unbundled Feeder Loop Unbundled Local Loop Unbundled Local Loop DLSP/ Asymmetrical Digital Subscriber Line (ADSL) Capable Unbundled Local Loop Split Unbundled Local Loop with INP/ LNP Unbundled Local Sub-Loop Unbundled Local Switching (Port) Unbundled Packet Switching (UPS) Unbundled Switch DLSP/ Analog Line Side Switch Port (ALSP) Unbundled Switch Digital/ Analog Trunk Facilities Enhanced Extended Loop (EEL) UNE Combinations

Qwest's Wholesale Products and Services Submitted on Access Service Ordering Guidelines (ASOG) Forms
Data Base Services Digital Data Services (DDS)- Private Line Transport Service (PLTS) for Access Feature Groups A/B/C/D, Service Access Code (SAC), NXX, Local Trunking Hi-Cap Facilities (Digital Signal level 1 (DS1), Digital Signal level 3 (DS3), etc.) Jointly Provided Switch Access- Feature Groups A/B/C/D (Meet Point Billing) Local Interconnect Services (LIS) Local Tandem Switching Private Line see PLTS for Access	PLTS Self Healing Network Services (SHNS) Signaling System 7 (SS7) Links Synchronous Service Transport (SST) Unbundled Dark Fiber (UDF) Unbundled Dedicated Interoffice Transport (UDIT) Unbundled Multiplexer Unbundled Signaling Transfer Points (STP) Port Wireless Interconnect Services Type I Wireless Interconnect Services Type 2
Submitted on Special Forms
Collocation and Remote Collocation Poles, Ducts and Right of Way Central Office- Automatic Call Distribution (CO-ACD) Service

Interconnect Mediated Access (IMA) functions described in this section do not apply to Wholesale Interconnection Products and Services (e.g., LIS, UDF, and UDIT). Refer to individual Wholesale Products and Services to identify requirements for services ordered on ASOG forms.

Complete details on Qwest's IMA Ordering functionality can be found in the IMA User's Guide.

Qwest's Service Interval Guidelines are defined in the Service Interval Guide (SIG).

Implementation

Product Prerequisites

Qwest offers various methods to submit service requests. Electronic access can be accomplished two different ways:

• IMA Extensible Markup Language (XML), QORA UOM gateway, and QORA via NDM ConnectDirect (mechspec) - Recommended for Competitive Local Exchange Carriers (CLECs) generating large volumes with more than 50 staff members accessing ordering systems
  
  
• Web Access - Access IMA and other Qwest Graphical User Interface (GUI) tools from your desktop computer.

Requirements for accessing Qwest's ordering systems are defined in the New Customer Questionnaires, the Qwest Interconnect OSS Electronic Access Web Site, and the Operations Support System Checklist. Contact your Qwest Service Manager if you need additional information.

Submitting Service Requests Electronically or Manually

• Qwest Online Request Application (QORA)
  Allows you to use a Graphical User Interface (GUI) to electronically submit ASRs to request trunking and facilities between you and Qwest for LIS, interstate and intrastate-switched access, and PLTS offered for the origination and/or termination of inter-exchange traffic. Refer to the Qwest Interconnect OSS Electronic Access Web Site for additional information.
  
• IMA GUI or XML Interface
  IMA allows you to submit service requests via a web based GUI or XML. To access the IMA Ordering functions you need to be properly set up and complete a Personal Profile. Refer to the IMA Connection Guide for information.
  
  
• Facsimile for Non Electronic Interface CLECs
  If you do not have access to Qwest Electronic Interface Tools, you may submit your service requests to Qwest via facsimile. Refer to the Contact section at the end of this document for a list of Qwest service centers.

Bulk Request to Create (BRC)

You have the option to send bulk requests to disconnect, suspend, deny, or make PIC and or LPIC changes up to 100 POTS accounts via a single request. The requests, called Bulk Request to Create (BRC), are submitted via IMA GUI only. IMA accepts the BRC and mechanically creates multiple LSRs (one LSR for each account) from it. BRC submissions are limited to 1000 accounts within any 60 minute period (ex. 10 BRCs containing 100 accounts each, or 20 BRCs containing 50 accounts each).

Bulk requests apply at the account level and are valid for full account activity only. Multiple account activities are not allowed on a single BRC (i.e. disconnect and suspend). All accounts will be disconnected, for instance, when the requested activity is D (Disconnect). If other activities are desired for some accounts they should be submitted on individual LSRs or as a separate group on another BRC.

Once a BRC is accepted by IMA it cannot be supplemented. Supplemental activity must be submitted on individual LSRs.

Specific information regarding Bulk Request for PIC and/or LPIC changes can be located in the Long Distance Carrier Selection business procedure.

Bulk Request is not valid for requesting to place a Qwest Commercial Broadband Services account on Seasonal Service. Refer to the Qwest Commercial Broadband Services PCAT for further information.

Service Request Preparation

Qwest specific forms and field entry requirements are identified in the LSOG and the ASOG.

For users on IMA version 18.0 or newer, you have the ability to select features available to your end-user based on the NPA/NNX (area code and pre-fix) from the Resale or Port Services forms. The appearance of USOCs in the feature list does not imply they are all available for the specific service requested on your LSR. The appearance of the USOC in the feature list simply means they are available in the switch. Follow the LSOG rules for ordering desired products and features.

When adding, changing or removing features, e.g., Call Forwarding, Voice Mail, or Hunting, you should review the entire Customer Service Record (CSR) for impacts to all lines on the account. You are responsible for adding, removing, and changing all appropriate Universal Service Order Codes (USOCs) on the applicable LSOG or ASOG form.

Different features have different compatibility and restriction rules. You can find the specific rules for features in each individual feature PCAT. Currently Qwest's systems do not provide editing for every possible scenario in which features may be ordered. As a result, the order could be errored back to the provisioning center to have the order corrected. The provisioning center will follow the non-fatal error process. If a response is not received within the time frame allowed, the entire order could be cancelled and the LSR rejected. If your request is handled manually, you will receive a reject if you order features or services that are not compatible. In many cases, the individual feature PCATs may indicate a feature is dependent on another feature. Qwest may add the dependant feature to the service order, if the individual feature PCATs indicate that Qwest will add the dependant feature. Qwest will notify you of the change by using the PIA field on the FOC. The preferable recommendation is for the CLEC to add the appropriate features to the LSR prior to submitting the request. For feature information, refer to Resale Features,and/or QPP Features Matrix.

If the recap function is used to automatically populate or pull data into the CSR, the Desired Due Date (DDD) field must be populated with a valid due date per SIG guidelines. If the recap function is used and you enter an invalid DDD, you will receive an error. To resolve the error, enter a valid due date per the SIG in the DDD field and perform the recap function again to capture updates to the feature and feature detail section of the CSR from the Virtual CSR (VCSR).

If, during your review of the CSR, you identify incorrect information, there are two options available to resolve the discrepancies:

1. Enter a "Y" in the Manual Indicator field of the Local Service Request (LSR) and explain the discrepancies in the Remarks field, e.g., Conversion as Specified, end-user added fifth line 612 253-1234 on 6/29/02 - CSR only shows four lines.
2. Prior to LSR submission, open an escalation ticket with the Customer Service Inquiry and Education (CSIE)Center. Qwest contact information is available in the Wholesale Customer Contacts. If this option is selected, you should recognize that the ticket may still result in a manually handled request because Qwest may not be able to provide a current CSR in time to meet your needs.

If the CSIE identifies incorrect information on the CSR during LSR processing, a record order will be issued to correct the CSR and the corrections will be reflected on the VCSR prior to issuance of any orders supporting the LSR. Information regarding the CSR correcting record order will not be included in the Firm Order Confirmation (FOC) for the LSR, but will appear on the CSR owner's Completion Report.

A valid service address is required on all service requests.  You should confirm that your end-user’s address is valid, serviced by Qwest and matches exactly in Qwest’s address database before entering the information in the address fields of the End User Form.  Qwest’s address validation system requires an exact match and is formatted to comply with U.S. Postal Standards.  For existing Telephone Number (TN) based services, service address information may be represented on the account CSR as a Listed Address (LA) or Service Address (SA).  When LA and SA are both present on the account CSR, use the SA information for Pre-Order Address Validation and End User Form address field population.  SA represents the physical address where service is located.  When only LA is present, it represents your end-user’s Listed Address and Service Address and is the address used to validate the service address in Qwest’s database.  In either case, the service address must match exactly what is in the Qwest address database. If your end-user wants a listed address that is formatted differently from the address on the EU form, please submit a Directory Listing form.

If call blocking currently exists on a CSR and you are requesting additional blocking, Qwest will process the requested blocking activity and retain existing blocking options unless you request that the current blocking be removed or changed. To add new blocking options and change or remove existing blocking options ordered using the Blocking Activity (BA) and BLOCK fields, you may submit a request with BA = E (end state of the account) and identify the blocking activities that are to appear on the account in the BLOCK field. For additional information regarding blocking activities, refer to the Blocking Job Aid.

A regrade is when you change your end user’s service  from Residence (RES) to Business (BUS) or vice versa.  A regrade is not a product change but it is a change in service classification.  For example, a RES Resale POTS change to BUS Resale POTS is an appropriate regrade, however, a RES Resale POTS change to BUS Resale Centrex is not a reqrade because this represents a product change.  A service regrade must stay within the same product classification.  Regrades can also be performed in conjunction with conversion activity (see Consolidation Matrix).  For information regarding how to order regrades for POTS (Resale and UNE-P/QPP), and how to convert and regrade download the Regrading Service document.

After reviewing the CSR, if all lines on the account are being addressed with a Line Activity (LNA) of D on the LSR then the Activity Type (ACT) for the LSR must also be a D. In the case of a single line account the LNA will be D and ACT must also be D.

Refer to individual Wholesale Interconnection Products and Services Web pages for specific ordering information and LSOG and ASOG requirements.

Collocation

When ordering 4-wire finished services, two terminations are required for the connection when terminating into a collocation space. Qwest Engineering uses consecutive terminations using the 2-wire termination, you provide as the transmit pair to the end-user, and your next consecutive 2-wire termination for the receiving transmit into the Collocation space. To prevent a delay, submit a termination that also has a consecutive spare termination. If two consecutive terminations are not available, a busy facility jeopardy code is assigned and your service request is returned so you can correct the Connecting Facility Assignment (CFA) for the consecutive terminations. There is one exception to this rule. If you provide a 4-wire termination CFA that is spare at the time the request is processed, IMA will accept one CFA.

Impacted Wholesale products and services include:

• ISDN - PRI
• DDS
• Hi-Cap Facilities (DS1, DS3, etc.)
• LIS
• Local Tandem Switching
• Private Line see PLTS for Access
• PLTS
• SHNS
• SS7
• SST

FC (Facility Connected) Collocation is available with the following configurations:

• Copper Entrance Facility for termination and cross-connection to appropriate Digital Service Level 0 (DS0) and Digital Service Level 1 (DS1) commercial local exchange services.

If the Copper Entrance facility is to be utilized for DS1 commercial local exchange services, you must provide two (2) CFA assignments and must transmit a Trunk Level 1 (T1) template signal over the copper facility. DS1 Copper entrance facilities may be wired to a DS1 office repeater to remove line voltage before terminating on the Digital System Cross-Connect (DSX) panel. If DS1 Copper entrance facilities are wired to a DS1 office repeater, Qwest will install and charge for this repeater equipment.

Consolidations and Deconsolidations

Consolidations and Deconsolidations are also known as Account Rearrangements.  One LSR may be submitted to consolidate accounts under the conditions bulleted below.  Consolidation may be combined with a conversion or a move, but all three activities cannot be done on one LSR.  Multiple LSRs may be required if you wish to move, convert and consolidate at the same time.

• Consolidation is from Qwest Retail POTS to Resale or QPP/QLSP POTS, or QPP/QLSP Centrex 21 to Resale POTS , Resale Centrex 21 to QPP/QLSP Centrex 21
• The end state will be  the same product on the same account for the same end user and the same service location
• There are no more than 20 Account Numbers on the LSR
• The working telephone number (WTN) that will function as the main TN is placed on the LSR (see matrix for specifics)
• The LSR is marked for manual handling (MAN IND = Y)

The following matrix identifies how a request should be submitted for consolidation of an existing account. 

The matrix provides guidelines for typical scenarios not covered elsewhere and is not intended to be all-inclusive (Note: Not Applicable (NA) is used within this matrix): Download Consolidation Matrix.

The process to deconsolidate a single account into two accounts (the end result being the current account plus one new one) using one LSR is only available if the end result involves like products and services and the end-user address is not changing.  If deconsolidation of an account involves splitting an existing account into more than two accounts, there must be a separate LSR issued for each additional new account established.  The LSRs should be related via a Related Purchase Order Number (RPON) and the Manual Indicator field must be populated with “Y”.

The Batch Hot Cut (BHC) Process permits you to migrate existing analog services (e.g., Qwest Resale) to Unbundled Local Loops (2-Wire or 4-Wire analog voice grade) in a batch mode if the current facilities can be reused.  The BHC Process is also available to convert a line splitting arrangement, using commercial local exchange services lines, to a loop splitting arrangement.  Refer to the Batch Hot Cut Process for additional information.

Outside Moves

Full moves occur when all services on an account are moved from an existing address to a new address. For ordering information regarding full moves, refer to the LSOG.

For full moves (ACT = T) of certain products, you have the option of requesting that the service at the old address not be disconnected until the service at the new address is working. If you wish to exercise this option, you must set the Manual Indicator to "Y" on your LSR and add information in the Remarks section stating that the service at the old address is not to be disconnected until the service at the new address is working.

• For IMA Release 18.0 and Higher,you must populate the DFDT field with "XX" on your LSR. No remarks are necessary.

This option is available only with Non-Designed Resale and commercial local exchange service products:

• POTS
• CTX 21
• PAL

Also, this option is only available if the following conditions are met:

• Business customers only.
• Same due date for the To (T) and From (F) order
• TN on the T and F orders remains the same.
• The orders must require dispatch

Note: the Implementation Contact must be someone (live contact) with whom we can work any unforeseen issues regarding the pending disconnect.

For full moves (ACT = C, LNA of T) of Resale and QPP/QLSPCentrex Plus/Centron products, you have the option of requesting that the service at the old address not be disconnected until the service at the new address is working.  If you wish to exercise this option, you must add FDT XX information in the Remarks section of the LSR form and mark for manual handling.

This option is only available if the following conditions are met:

• Business customers only.
• Same due date for the To (T) and From (F) order (i.e., Desired Due Date Out (DDDO), if used, must equal Desired Due Date (DDD))
• TN on the T and F orders remains the same.
• The orders must require dispatch

Centrex requests not meeting these criteria will be rejected.

Partial moves occur when one or more of the services on an account are moved to a new address and one or more of the services remain at the existing address. You can request a partial move on one LSR. An example of a partial move is an end-user that has four lines and wants to move two to a new address and retain the other two at the existing location. Partial move orders can be issued as follows:

See Migrations and Conversions Business Procedure for moves with migrations activity.

Activity Types - ASR

Following is a chart to help you determine the appropriate Activity Type (ACT) entry when submitting your ASRs. A supplement to cancel and reissue the ASR is required when a change to the ACT type is necessary on an ASR that has been submitted to Qwest.

Activity Type	Type of Order
N	New installation or increase in capacity
D	Disconnection or decrease in capacity
	Note: (increase or decrease in capacity refers to trunking requests.)
M	Inside move within the same building (excludes Deregulated Inside Wiring and Multipoint)
T	Outside move of end user (moving to a different building) where BAN, NC, ACTL and ECCKT remain the same (not allowed on FG, LIS, WIS, or Multipoint)
R	Administrative Changes (excluding a BAN change)
C	Adding, removing or changing:
NOTE: Requests with C activity type are not allowed if the change requested requires a change to the circuit ID. For example, an ACTL change on a multiplexed facility, or an optional feature change requiring a change in the circuit ID. Qwest requires a disconnect and new install order to accomplish this type of change.	High Voltage Protection** Telecommunications Priority Service (TSP) SHARP & SHARP Plus* Diversity and Avoidance Option Activation Cross Connect Deregulated Inside Wiring Frame & format change Options changes SST Reconfiguration Retagging a Circuit Translations Changes CFA Changes A CFA change that does not change the end user location address (ACTL CLLI may or may not change)

* NOTE: SHARP Plus is no longer available for new service requests. The grandparenting action will affect you in the following ways:

• No new requests for Sharp PLUS will be accepted.
• Existing 12, 24 36 and 60-month customers can, and would be expected to, remain on the plan for the duration of their contract life or until they convert to a new plan.
• Renewals or extensions to existing agreements are no longer available.

For additional information about the grandparenting of SHARP Plus contact your Qwest Service Manager.

** Services that extend to designated high voltage (HV) environments are required to have high voltage protection (HVP). HVP devices may be provided by you, the end user, or may be requested from Qwest. General High Voltage Protection activities are described in High Voltage Protection.

Additional information is available in the current ASOG for these entries and for specific requirements for Multipoint, RING and Virtual Connection requests.

Requesting DLR - LSR

The IMA DLR function automates the manual process of requesting a DLR so you can view, retrieve and print Design Layout Records at your desktop. More details related to accessing Design Layout Records in IMA can be found in the IMA User's Guide.

Requesting DLR - ASR

To request a DLR for products ordered on the ASR, a Design Routing Code (DRC) is required. This allows you receive your DLR electronically (e.g., fax, computer, e-mail or view it on line). If you do not currently have a DRC established with Qwest, contact your Service Manager for information.

Relating Service Requests and Managed Projects

Related service requests and/or projects are defined as "any request for service by a single CLEC resulting in the issuance of multiple service requests that must be worked simultaneously for the request to be completed". If the related service requests constitute a project, each service request must have an assigned Project ID and a Project Manager/Coordinator monitoring the project. The Project ID is entered in the "PROJECT" field on the LSR form. A designated Single Point of Contact (SPOC) will coordinate the project and your Qwest Service Manager will work with you to negotiate the project on an individual case basis. If the related service requests do not constitute a project, the Qwest CSIE will coordinate processing of the requests. If a Qwest technician must be dispatched for premises or non-premises work associated with the related service requests, the dispatch appointment must be arranged by the CSIE.

LSRs can be related for varying reasons, which can be due to either Qwest processing requirements or when you choose to RPON two or more LSRs for your own records. Qwest's definition of an RPON for provisioning purposes is two or more LSRs related together and due the same day and worked by Qwest at the same time. CLECs can submit RPON'd LSRs at different times, however, different action is taken by Qwest depending upon the timeframes in which the RPON'd LSRs are submitted. In most cases, Qwest can work the related LSRs independently of each other so if one were sent back to you by either a Reject or an Error Notification the others could still be processed.

For LSRs that are RPON'd and received at the same time as defined above and a fatal or non-fatal error condition exists on one or more of the RPON'd orders, all of the RPON'd orders will be sent back to you for correction including the situation where one LSR is dependant on the other to complete. Following are a couple of examples:

• An LSR is received to establish brand new service (ACT=N) and a second LSR is received to move an existing CLEC service from another address to be an additional line at the new service address (ACT=T). The additional line will be billed on the same bill as the first line. The LSR for new service (ACT=N) is sent back to you for correction, the second LSR (ACT=T) is dependent on the first and must therefore also be sent back.
• Another situation is when several related LSRs for the same end-user customer are received the same day and are due dated for the same day. If one LSR is sent back to you for correction, the others will also be sent back.

Both of the situations described above require all LSRs to be SUP'd. If only one LSR had an actual error and the others were returned to you because of being related to the LSR with the error condition, but the due dates will not change, then all LSRs should be resubmitted with a SUP Type 3 on them. If the due dates are impacted, the LSR with the actual error condition would be resubmitted using SUP Type 3, and the other related LSRs must be resubmitted with a SUP Type 2.

If an error condition is identified on a RPON'd LSR that was not submitted at the same time as the other RPON(s) described above, Qwest will only send a fatal reject, non-fatal error or jeopardy notice on the LSR that has the error condition. It is the CLEC's responsibility to determine if additional action is required on the other related LSR(s) and send in the appropriate supplement (i.e., Supp Type 1, 2, or 3 correction,) if required.

Applicable reject codes as defined in the Error and Rejection Notifications section of this document are used along with remarks for the LSR with the actual error. In the case of an error notification the LSRs follow the process as outlined in the Error and Rejection Notifications section mentioned below.

Submitting a Service Request - IMA

Once all the forms are completed, the Order Submit Confirmation screen enables you to view basic information and submit your service request. IMA alerts you to some errors on the various forms prior to submitting your service request. Return to the LSOG information, select the form(s) to make the necessary changes, and submit your service request. Additional information related to submitting a service request can be found in the IMA User's Guide.

After a service request has been submitted via IMA, specific product categories are eligible for system Flow Through. Note: Local Service Requests submitted during known system maintenance windows are not eligible for flow through. The product categories, activity types, and exceptions to Flow Through eligibility are as follows:

Product Categories	Activity Types (LSR Form Activity (ACT) Field)	Exceptions to Flow Through (Exceptions apply to all versions of IMA except as noted)
Unbundled Local Loop	Conversion as Specified (ACT V) New Installation (ACT N) Disconnect (ACT D) Outside Move (ACT T)	CLEC sets manual handling indicator Supplemental Orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Expedites LSR Quantity >20 ACT "V", "N", "T", and "D" LSR Quantity > 10 ACT "T" and "D" Government Account (Type Of Service (TOS) 3) Pending orders ACT "V", "N" and "T" (actual or indicated by CLEC) Related Requests (RPON) or Related Order (RORD)) Partial conversion on accounts with multi-line hunting Partial move on accounts with multi-line hunting CLEC sets Address not in Database indicator (e.g., New Construction (NCON) field Conversion to existing account (CLEC sets Migration Indicator (MI) to "B" or "D") Border Towns ADSL Compatible Loop ACT "V" and "T" ISDN BRI Capable Loop ACT "V" and "T" xDSL-I Capable Loop ACT "V" and "T" DS1 Capable Loop ACT "V" and "T" Optical Carrier level n (OCn) Capable Loop ACT "V", "N" and "T" DS3 Capable Loop ACT "V" and "T" Any LSR that is eligible for rejection Partial conversion LACT = "N" Unable to determine Rate Zone NPA NXX is associated to more than one Qwest central office (e.g., number pooling) Distance based states (rate zones based on distance and density from the wire center) refer to the Geographic Deaveraging PCAT for specific states Additional orders issued against an account where a pending disconnect order exists Desired Due Date greater than 90 days (only applies in Washington and Oregon) Invalid CSR Data
Unbundled Local Loop with LNP	Conversion as Specified (ACT V) Conversion as Specified No Directory Listing (ACT Z)	CLEC sets manual handling indicator Supplemental Orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Expedites LSR Quantity >20 Government Account (TOS 3) Pending orders (actual or CLEC specified) Related Requests (RPON or RORD) Partial conversion on accounts with multi-line hunting Partial move on accounts with multi-line hunting Conversion to existing account (CLEC sets MI to "B" or "D") Border Towns DS1 and DS3 compatible Loop ADSL Compatible Loop ISDN Basic Rate (BRI) Capable Loop xDSL-I Capable Loop Complex product (non-POTS) porting Any LSR that is eligible for rejection Partial conversion LACT = "N" Unable to determine Rate Zone NPA NXX is associated to more than one Qwest central office (e.g., number pooling) Distance based states (rate zones based on distance and density from the wire center) refer to the Geographic Deaveraging PCAT for specific states Same CLEC to CLEC conversion when LEFV is present Additional orders issued against an account where a pending disconnect order exists Desired Due Date greater than 90 days (only applies in Washington and Oregon) Invalid CSR Data
Line Sharing	ACT = C, LNA = "C" or "D"	CLEC sets manual handling indicator Supplemental Orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Pending orders (actual or CLEC specified) Related Request (RPON or RORD) Expedites Border Towns Any LSR that is eligible for rejection Unable to determine Rate Zone NPA NXX is associated to more than one Qwest central office (e.g., number pooling) Distance based states (rate zones based on distance and density from the wire center) refer to the Geographic Deaveraging PCAT for specific states Same CLEC to CLEC conversion when LEFV is present Additional orders issued against an account where a pending disconnect order exists Desired Due Date greater than 90 days (only applies in Washington and Oregon) Invalid CSR Data
LNP	Conversion as Specified (ACT V) Conversion as Specified No Directory Listing (ACT Z)	CLEC sets manual handling indicator Supplemental orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Expedites LSR Quantity > 20 Government Account (TOS 3) Complex products (non-POTS) Pending Orders (actual or CLEC indicated) Related Requests (RPON or RORD) Partial conversion on accounts with multi-line hunting. Conversion to existing account (CLEC sets MI to "B" or "D") Any LSR that is eligible for rejection Same CLEC to CLEC conversion when LEFV is present Additional orders issued against an account where a pending disconnect order exists Desired Due Date greater than 90 days (only applies in Washington and Oregon) Invalid CSR Data SUP 2 Due Date changes for DDD earlier than the one previously requested
Simple Port Request (SPR)	Conversion as Specified (ACT V) Directory Listings Removed Conversion as Specified No Directory Listing (ACT Z) Directory Listings Retained	Supplemental orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Pending Orders (actual or CLEC indicated) Any LSR that is eligible for rejection Additional orders issued against an account where a pending disconnect order exists Invalid CSR Data SUP 2 Due Date changes for DDD earlier than the one previously requested
Resale – Local Exchange Services, QPP/QLSP POTS and Centrex 21	Conversion as is (ACT W) Conversion as specified (ACT V) Conversion as Specified No Directory Listing (ACT Z) Change (ACT C) New Installation (ACT N) Disconnect (ACT D) Outside Move (ACT T) Restore (ACT B) Suspend (ACT L) Deny ACT (Y)	CLEC sets manual handling indicator CLEC sets Conversion in Progress indicator (IMA versions 14.0 and post 14.0 LSRs only) Supplemental Orders (SUP Type 3 - Other Change) if pending orders exist against same PON and CCNA combination Expedites LSR Quantity >20 Government Account (TOS 3) Pending Orders ACT "W", "V", "Z", "C", "N", "D", "T", "L", and "Y" (actual or CLEC indicated) Related Requests (RPON or RORD) Partial move on accounts with multi-line hunting CLEC sets Address not in Database indicator (e.g., NCON field Conversions with voice mail rollover Eastern Region: CLEC to CLEC conversions Resale POTS to Resale POTS QPP/QLSP POTS to Resale POTS Central and Western Regions: Conversions with TN changes Telephone number fields populated with placeholders Resale Qwest DSL Carrierless Amplitude Protocol (CAP) to Discrete Multi-Tone (DMT) conversions Conversion to existing account (CLEC sets MI to "B" or "D") Border Towns QPP/QLSP POTS Resale Centrex (Plus, Prime, Centron) Resale Private Line Resale ISDN BRI Resale — PBX Trunk Service Resale - Frame Relay Service (FRS) Resale Remote Call Forwarding (RCF) RCF to Resale POTS Any non-RCF class of service to RCF Resale - PAL Service QPP/QLSP Centrex (Plus, Prime, Centron) QPP/QLSP ISDN BRI QPP/QLSP PBX QPP/QLSP PAL Partial conversion LACT = "N" Any LSR that is eligible for rejection Unable to determine Rate Zone NPA NXX is associated to more than one Qwest central office (e.g., number pooling) Distance based states (rate zones based on distance and density from the wire center) refer to the Geographic Deaveraging PCAT for specific states Additional orders issued against an account where a pending disconnect order exists Hunt Group Type 7 and 17 Appointment Confirmation Number cannot be validated. (This does not apply to MEL requests.) Changing Main TN to an additional line TN Telephone Assistance Plan (TAP) refer to the Resale - General PCAT for more information Western region - Full conversions of a Retail account with wireless Desired Due Date greater than 90 days (only applies in Washington and Oregon) Invalid CSR Data
Listing	N, T, C, R, V	CLEC requests a Complex Listing on the Directory Listing form: STYC = SI or CI and RTY = LCR, FCR, LAC, FAC, LCM, FCM, LAS, FAS, LEM, FEM, LAU, FAU, LUL, FUL, LLI, or FEN STYC = SI, SL, SH or CI and RTY = FWS

Specific products are eligible for system Flow Through when the LSR is canceled (supplemental type 1 request) via IMA. The products, activity types, and exceptions to Flow Through eligibility are as follows:

Products	Activity Types (LSR Form ACT Field)	Exceptions to Flow Through (Exceptions apply to all versions of IMA except as noted)
Unbundled Local Loop Unbundled Local Loop with LNP Line Sharing LNP Resale- Local Exchange Services — Business and Residence POTS Resale ISDN BRI Resale Centrex Plus and Centron, Resale Centrex Prime Resale Centrex 21 Resale — DID Analog In Only Trunk Resale Design Trunk QPP/QLSP POTS QPP/QLSP Centrex 21	ALL	Version of PON prior to Due Date Supplement (or prior to Supp Type 2) is not in an "ISSUED" Status ACT = N and the AN field is not populated. For Unbundled Local Loop, Unbundled Local Loop with LNP, Resale Designed Trunks and Resale — DID Analog In Only Trunks: Time prior to the service order due date for the original request is less than 24 hours For LNP, Resale — Local Exchange Services — Business and Residence POTS, Resale ISDN BRI, Resale Centrex Plus and Centron, Resale Centrex Prime, Resale Centrex 21 QPP/QLSP POTS: Time prior to the service order due date for the original request is less than 24 hours and the Line Activity (LNA) is not equal to ‘N’ and an appointment is indicated on the Appointment Confirmation (APT CON) field Time prior to the service order due date for the original request is less than 24 hours and the LNA or the Trunk Activity (DTNRACT or DTKACT) is equal to ‘N’ Resale Private Line Resale — PBX Trunk Service Resale — FRS Resale Qwest DSL Resale ISDN PRI Any LSR that is eligible for rejection

Specific products are eligible for system Flow Through when the LSR is requesting a due date change (supplemental type 2 request) via IMA. The products, activity types, and exceptions to Flow Through eligibility are as follows:

Products	Activity Types (LSR Form ACT Field)	Exceptions to Flow Through (Exceptions apply to all versions of IMA except as noted)
Line Sharing LNP Resale - Local Exchange Services, Business, and Residence POTS Resale Centrex Plus and Centron Resale Centrex Prime Resale Centrex 21 QPP/QLSP POTS QPP/QLSP Centrex 21 Resale Private Line Resale - PBX Trunk Service Resale Qwest DSL Resale ISDN PRI Resale ISDN BRI Unbundled Local Loop Unbundled Local Loop with LNP	All	Version of PON prior to cancel is not in an "ISSUED" Status One or more service orders are completed but the entire LSR has not completed. Time prior to the service order due date for the original request is less than 1 business day and the values in any of the following fields have been modified: APT CON, DDD Out, Appointment Time (APP Time). The Desired Frame Due Time (DFDT) field is modified. Expedites Resale - FRS Resale - DID Analog In Only Trunk Resale Design Trunk Any LSR that is eligible for rejection Desired Due Date greater than 90 days (only applies in Washington and Oregon)

Specific products are eligible for system Flow Through when the LSR is requesting other changes (supplemental type 3 requests) via IMA. The products, activity types, and exceptions to Flow Through eligibility are as follows:

Products	Activity Types (LSR Form ACT Field)	Exceptions to Flow Through (Exceptions apply to all versions of IMA except as noted)
Line Sharing LNP Resale - Local Exchange Services, Business, and Residence POTS Resale Centrex Plus and Centron, Resale Centrex Prime Resale Centrex 21 QPP/QLSP POTS QPP/QLSP Centrex 21 Resale Private Line Resale - PBX Trunk Service Resale Qwest DSL Resale ISDN PRI Resale ISDN BRI Unbundled Local Loop Unbundled Local Loop with LNP	The activity types outlined for supplemental type 3 requests will mirror the individual product categories listed above in the first flow through eligibility matrix.	The exception types outlined for supplemental type 3 requests will mirror the individual product categories listed above in the first flow through eligibility matrix. If Pending orders exist against the same TN or ECCKT referenced on the SUP 3 If pending orders exist against same PON and CCNA combination Previous LSR activity must be in "ISSUED" status

Submitting a Service Request - Non IMA

If you do not use IMA, submit your service request to the CSIE via facsimile at 888-796-9089. A Confirmation of Receipt is automatically faxed to your machine.

If the appropriate forms or fields are not complete or accurate, your service request will be returned, via a Notice of Rejection, with a full explanation of what is needed to process the service request.

Error and Rejection Notifications

While Qwest has taken steps to prevent rejections with helpful up-front edits in IMA, it may be necessary to reject your service request if it is incorrect, incomplete, and/or Qwest has an embargoed Central Office.

Three categories of errors and/or rejections are possible when processing your service request:

• Non-Fatal Errors

  A non-fatal condition occurs when a request is missing data or the request contains conflicting data that is necessary to issue a valid Qwest service order. Any condition not documented as a Fatal Reject reason in the sub-section below and/or that prevents an order from being completed and released, is considered a non-fatal error
  
  When a Non-Fatal Error is identified, an error notice is sent (unless you turn this option off by contacting the Qwest Wholesale Systems Help Desk at 888-796-9102,) advising you that action is required to correct the condition. Examples of Non-Fatal Errors include:

  • Missing end-user contact information
  • Local Contact (LCON) name, address, or telephone number is invalid.
  • AGAUTH status field shows "N" instead of "Y" with an effective date (usually a typographical error)
  • The implementation contact Telephone Number (TEL NO), implementation contact Pager Number (PAGER), alternative implementation contact TEL NO, and alternative implementation contact PAGER fields must contain local or toll-free telephone numbers if the order requires a dispatch.
  • Incompatible features on an account

  To resolve the error condition you must submit a supplement correcting the missing or incorrect information within 4-business hours or the LSR will be rejected.

  
  
• Fatal Rejections
  
  Fatal Rejections, also known as Fatal Errors, are meant to communciate that Qwest does not have enough data, or the correct data, to process your service request. In most instances, IMA will not even allow you to submit your service request if data is missing. When a Notice of Reject is sent, it includes the action you were requesting, the problem(s) encountered and what must happen next on your part. These notifications will be faxed, emailed, or made available in the IMA GUI, or via XML based on the tool you use to submit service requests.

Reject Codes and associated reasons are described in the following LSOGs.

• Local Response (LR)
• Manual Local Response (Firm Order Confirmation, Error, Reject, Jeopardy, and Cancel).

Reject Codes and associated reasons applied to Fax Gateway requests only are described in Manual Local Response (Firm Order Confirmation, Error, Reject, Jeopardy, and Cancel) form found in LSOGs.

Error Situations - IMA:

• Active Status: With the exception of new service requests, all CSRs must be in an Active status for the service request to be processed. If the CSR has a Final status, IMA automatically rejects your service request and displays an error message.
• Resale POTS, PBX, or ISDN with invalid USOCs: Your service request will be rejected with a list of invalid USOCs displayed.
• Resale POTS and QPP/QLSP POTS: When you submit a service request with ACT "N" and a CSR exists (reflecting a disconnect for the same TN), you must set the PENDING ORDER field to "Y" or your service request will be rejected.
• Note: All service requests with missing or incorrect information will be rejected.