REVISED March 1, 2003
In order to provide television and online service to you, we maintain business records that contain certain information about you.
- This information includes your name, address, and telephone number; information about the services you subscribe to or use; information
about the equipment used to provide service to you; and accounting records reflecting payments you have made for services ("personal account information"). Except in the following circumstances, we do not make such personal account information available to others without your permission.
- Where necessary to perform maintenance or repair services, we may make your name, address, telephone number or services and equipment information available to qualified repair contractors or engineers.
To perform auditing, bookkeeping, billing and collection functions, we may also make personal account information available to accountants, program providers, computer service bureaus and others engaged in maintaining, auditing or reviewing our financial records, and in the billing and collection of accounts.
- When necessary to render services and related services to our subscribers, Qwest Choice TV & OnLine may also provide personal account information to other outside agents such as cable program guide distributors, customer satisfaction polling services or system testing services who assist us in providing service.
- Qwest is required to provide appropriate personal account information to governmental agencies if a court order is issued requiring us to do so. Unless directed not to, we will promptly inform any affected subscriber if we receive such an order.
- From time to time, Qwest may alert you by mail or telephone about our services or about other products and services that we think will
interest our subscribers. Some of these offers will be for products or services we think may be of particular interest to you, based on the type of Qwest Choice TV & OnLine services that you purchase. On occasion, we are also asked by charities or businesses for the names, addresses and telephone numbers of subscribers to one or more of our services, so that those entities can contact subscribers to seek charitable contributions or to make offers of products or services. Qwest's general policy is not to provide this information to others, although we can make certain exceptions where we believe the matter may be of particular interest to our subscribers. If you do not wish for us to disclose your name, address and telephone number to others for purposes not related to Qwest's services, please contact us at the local number below.
- Our business records containing personal account information are retained for the period that an individual remains a Qwest Choice TV
& OnLine subscriber and are destroyed after the individual ceases to be a subscriber, all billing and collections functions are completed, and record retention periods imposed by law have elapsed. Qwest employees, contractors and agents are permitted access to personal account information to maintain and repair your account, manage our overall network and business operations, and to provide you with Qwest products and services. When Qwest agents or contractors access or use personal account information, they are bound by the same confidentiality commitments that Qwest makes to you here. They are fully trained in their obligation to maintain the confidentiality of such information and to prevent access by unauthorized persons.
- You have the right to examine all personal account information that Qwest maintains. If you believe any of the information in our records
is incorrect, we will make every reasonable effort to correct any error. Call the local number below.
- Federal law [47 U.S.C. 551(f)] provides that, in addition to other remedies, subscribers to Qwest Choice TV & OnLine who believe their
federal rights have been violated may institute civil suit in federal court. Remedies for violation of such rights include actual damages or liquidated damages (of up to $1,000), punitive damages and reasonable attorney fees and costs.
Qwest Choice TV & OnLine is committed to protecting your privacy rights. To view the broader Qwest Privacy Policy with respect to noncable information, visit our Web site at www.qwest.com/legal/privacy.html. If you have any questions or concerns, please contact us immediately at the local number below.
This document applies only to Qwest and to providers under contract to Qwest. Remember that the global Internet is not owned, managed, or controlled by Qwest. Each Internet service provider sets and manages their own customer information policies. Qwest strongly recommends that you exercise appropriate caution in sharing personal information with service providers.
Customer Service
Denver: 303 383-9400
Phoenix: 602 266-1700
Omaha: 402 691-1999
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