Retail Service Level Agreements
(not applicable to service offered under the Qwest Wholesale and Enhanced Services Agreements)

• ATM
  • Domestic ATM | 03/01/06
  • International ATM | 03/01/06


• FRS
  • Domestic Frame Relay | 03/01/06
  • International Frame Relay | 03/01/06


• BAAS
  • Broadband Access Aggregation | 03/15/04


• Diversity
  • Domestic Network Diversity | 05/02/06


• Hosted IVR
  • Hosted IVR| 04/06/07


• Hosting
  • Hosting-related Services | 09/14/05


• IPR - Intelligent Pre-Route | 08/23/05



• Local Access
  • On-Net Local Access | 03/01/06


• MOE
  • QCC Metro Optical Ethernet | 03/01/06
  • QC Metro Optical Ethernet | 08/13/07


• OneFlex^®
  • Hosted VoIP | 08/31/07
  • Integrated Access | 05/23/08
  • Managed IP Communications | 05/22/08


• Private Line
  • QC Self Healing Network Service | 07/22/2008
  • QC Synchronous Service Transport | 07/22/2008
  • QC Ethernet over Sonet | 07/22/2008
  • QCC Ethernet Private Line | 08/29/07
  • QCC Domestic Private Line | 08/14/06
  • QCC International Private Line | 03/01/06
  • QCC Metro Private Line | 09/12/07


• Q Routing Platform | 04/19/07



• QWave^® | 12/03/07



• Qwest iQ Networking^®
  • SLA | 02/13/2008
  • SLA Attachment 1 | 02/13/08
  • International Private Port Latency Goals | 05/09/06

  * NOTE: The format of the Qwest iQ Networking® Service Level Agreement was updated on February 13, 2008. As of this date, Private Routed Network Service and Managed Firewall-VPN Service SLA goals are located in a separate SLA called the Private Routed Network and MFW-VPN SLA, shown below.

• Private Routed Network and MFW-VPN SLA | 02/13/08



• Voice - Domestic Inbound/Outbound Voice | 02/28/05

This notice is to inform you that on March 15, 2004, scheduled maintenance windows related to the IP backbone changed from Sunday and Wednesday 12 midnight to 6am to Sunday, Tuesday and Thursday from 12 midnight to 6am.