Internet Help

 

Installation & set-up

Initial modem setup (PDF)

Qwest.net™ ISP Service

• PPPoA Multiple Static IPs (PDF)
• Block of Static IP Addresses Using PPPoA with VIP Mode (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Dynamic IP Setup (PDF)
• Change PPPoA to PPPoE (PDF)

Qwest® Connect with MSN® Premium or Windows Live™

• PPPoA Dynamic IP Setup (PDF)

Other ISP Service

View list of ISPs that support Qwest Broadband service.

Contact your ISP directly for support with the following configurations. The self-service help documents listed below are provided for your reference only.

• PPPoA Dynamic IP Setup (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Multiple Static IPs (PDF)
• RFC1483 Using DHCP Mode (PDF)
• RFC1483 Using Static IP Mode (PDF)
• Transparent Bridging (PDF)

Modem Specifications

View the Qwest® Standard Modem: Actiontec® M1000 data sheet (PDF) for:

• Minimum system requirements
• Features
• Technical specifications

Drivers / firmware update & recovery

Firmware Updates

• Operating Systems: Windows Vista™, Windows® XP, Windows 2000, Windows ME, Windows 98SE
  • Version QA02

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QA01.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Firmware Recovery

• Operating Systems: Windows Vista™, Windows® XP, Windows 2000, Windows ME, Windows 98SE
  • Version QA02

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QA01.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Advanced configuration

(Recommended for advanced users only)

• Check Status (PDF)
• Enable Remote Management (PDF)
• Set Up or Change Administrative Username and Password (PDF)
• Configure Firewall (PDF)
• Restore Default Settings (PDF)
• Configure DHCP Server (PDF)
• Change LAN IP Address (PDF)
• Web Site Blocking (PDF)
• Service Blocking (PDF)
• Disable NAT (PDF)
• Configure Port Forwarding* (PDF)
• Configure Port 21 (FTP) Forwarding* (PDF)
• Configure Port 80 (Web Server) Forwarding* (PDF)
• Configure DMZ Hosting* (PDF)

*These functions are not supported by Qwest Broadband® Technical Support and should only be used by advanced network administrators.