Internet Help

General

• How can I tell if I have a Qwest® Standard Modem: Actiontec® GT701 or Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg modem?

  How can I tell if I have an Qwest® Standard Modem: Actiontec® GT701 or Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg?

  View this document (PDF) to help you identify if you have an Qwest® Standard Modem: Actiontec® GT701 or Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg.

• Why is it important to know which modem I have?

  Why is it important to know which modem I have?

  It’s crucial to know which Actiontec GT modem you have before downloading or installing any modem firmware. If you download and install the wrong firmware, your modem won’t function. View this document (PDF) to help you identify if you have an Qwest® Standard Modem: Actiontec® GT701 or Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg .

• Why is there a phone port on the back of my Qwest Standard Modem: Actiontec GT701?

  Why is there a phone port on the back of my Qwest Standard Modem: Actiontec GT701?

  Use the built-in phone port on the Qwest Standard Modem: Actiontec GT701 to plug into another phone - one that sits next to the modem. A phone filter (micro filter) is unnecessary because the built-in phone port is pre-filtered.

• How do I set up a wired (Ethernet) network with my Qwest Standard Modem: Actiontec GT701?

  How do I set up a wired (Ethernet) network with my Qwest Standard Modem: Actiontec GT701?

  You must add a hub or switch. Use the UPLINK port on the hub or switch to connect to the Qwest Standard Modem: Actiontec GT701. Visit your local electronics store to purchase a hub or switch, and follow the accompanying instructions.

• Which protocols does the Qwest Standard Modem: Actiontec GT701 support?

  Which protocols does the Qwest Standard Modem: Actiontec GT701 support?

  The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP.

• What connection speeds does the Qwest Standard Modem: Actiontec GT701 support?

  What connection speeds does the Qwest Standard Modem: Actiontec GT701 support?

  The yellow Ethernet connection is auto-detecting and supports 10 Megabits per second (Mbps) or 100 Mbps connections. The WAN connection supports up to 8 Mbps downstream and up to 1 Mbps upstream.

• How do I upgrade the firmware of my Qwest Standard Modem: Actiontec GT701?

  How do I upgrade the firmware of my Qwest Standard Modem: Actiontec GT701?

  We strongly recommend using Qwest® firmware updates to upgrade your firmware. The Actiontec® Web site provides firmware incompatible with Qwest high-speed Internet service. Downloading incompatible versions may cause your Internet service to fail.

Networking

• What are static IP addresses and how can I get them?

  What are static IP addresses and how can I get them?

  A static IP address is a unique numeric address that identifies your computer on the Internet. Qwest, as your Internet Service Provider (ISP), can assign a static IP address to be a permanent address for your computer. Learn more.

• How do I make my laptop work both at home and at the office?

  How do I make my laptop work both at home and at the office?

  You'll need to reconfigure your network settings:

  • Workgroup
  • Domain
  • Password
  • User name
  • IP address

  You may also use third-party software (e.g., NetSwitcher®) to switch automatically between different configurations.

• What is the valid IP range I can use for my home network?

  What is the valid IP range I can use for my home network?

  The valid IP range is "192.168.0.64" through "192.168.0.254". We recommend using the default settings, but IP ranges and LAN subnets can be changed, if necessary.

• How do I find out what IP address my computer is using?

  How do I find out what IP address my computer is using?

  For Windows® 95, 98, 98SE, and ME systems:

  1. Select Start, Run, and type "winipcfg". Press Enter.
  2. When the "winipcfg" screen is displayed, select your network device.

  For Windows NT, 2000, and XP systems:

  1. Select Start, Run and type "cmd". Press Enter.
  2. When the "command" screen displays, type "ipconfig" and press Enter.

  To obtain your IP address using the Actiontec® Web homepage:

  1. Type "192.168.0.1" in the Address bar of your Internet browser.
  2. Select status. Then, select the "Active User" list on the left.
• How do I refresh my IP address if I used DHCP to configure my network?

  How do I refresh my IP address if I used DHCP to configure my network?

  To refresh your IP address, restart your computer.

  For Windows 95, 98, 98SE and ME systems:

  1. Select Start, Run, and type "winipcfg". Press Enter.
  2. Select the Ethernet adapter in the device box.
  3. Select Release all.
  4. Select Renew all.

  For Windows NT 4.0, Windows 2000 and XP systems:

  1. Select Start, Run, and type "cmd". Press Enter.
  2. At the DOS prompt, type "ipconfig/release". Press Enter.
  3. Type "ipconfig/renew". Press Enter.
• Can I run an application located on another computer over the network?

  Can I run an application located on another computer over the network?

  Yes, if the application is designed to run over a network.
   
   
   
   

• Can I play games between computers on my network or on the Internet?

  Can I play games between computers on my network or on the Internet?

  Yes, if the games were designed for multi-player or network play. Check the game documentation.
   
   
   
   

• How can I make the FTP or Web server on my network available to Internet users?

  How can I make the FTP or Web server on my network available to Internet users?

  Web server

  1. Enable port forwarding (PDF) port forwarding and configure (PDF) "Port 80" to your Web server IP address.
  2. We recommend configuring your server to use a static IP address (PDF).

  FTP server

  1. Enable port forwarding (PDF) for port 21 to the IP address of your FTP server.
  2. We recommend configuring your FTP server to use a static IP address (PDF).

Security

• What is NAT and how does it protect my network?

  What is NAT and how does it protect my network?

  Network Address Translation (NAT) is a level of security that:

  • Conceals the private IP addresses of the PCs on your network with a single public IP address.
  • Never transmits the private IP address of any PC on your network over the Internet.
• Does my modem act as a firewall?

  Does my modem act as a firewall?

  The Qwest Standard Modem: Actiontec GT701 provides its security using Network Address Translations (NAT), which acts as a physical barrier between your network and the Internet.

  A configurable onboard firewall is also available and can be configured via the Actiontec GT701 Web interface.

  To access the Actiontec GT701 Web interface, type 192.168.0.1 into the address field of your Web browser.

  Step-by-step instructions (PDF) are available.

• Can I use an Internet firewall or other security programs with my network?

  Can I use an Internet firewall or other security programs with my network?

  Yes, a third-party, software-based firewall can be used with the Qwest Standard Modem: Actiontec GT701.

• Which Virtual Private Networking (VPN) protocols are supported?

  Which Virtual Private Networking (VPN) protocols are supported?

  The Qwest Standard Modem: Actiontec GT701 supports:

  • IPSec, PPTP and L2TP "pass-through" sessions.
  • Up to four VPN "pass-through" sessions at one time.